Guest Relations Executive/Receptionist/front desk For real estate group(Pune)

Varma Corp; Pune District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A hospitality service provider in Pune is seeking a Guest Relations Executive to enhance the guest experience. The role involves greeting guests, addressing inquiries, and maintaining communication with departments to ensure satisfaction. Strong problem-solving skills and a commitment to exceptional service are crucial. Ideal for candidates with experience in customer service and hospitality.

Responsibilities

• Greet and welcome guests, ensuring they feel valued.
• Act as the primary contact for guests during their stay.
• Provide information about services and local attractions.
• Liaise with departments to address guest requests effectively.
• Maintain communication with teams to ensure seamless service.
• Assist with emergency procedures for guest safety.
• Handle unforeseen situations with professionalism.

Skills

guest relations

problem-solving

hospitality

crisis management

customer service

communication

teamwork

front office

Job description

Overview

Job Title: Guest Relations Executive/Receptionist - Apply only Pune Candidates.

Department: Guest Relations / Front Office

Job Summary: The Guest Relations Executive is responsible for ensuring a seamless and positive experience for all guests, from the moment they arrive until they depart. This role is pivotal in delivering exceptional customer service, addressing guest inquiries, and resolving issues efficiently while maintaining a positive and welcoming environment.

Responsibilities

• Guest Interaction: Greet and welcome guests upon arrival, ensuring they feel valued and important.
• Act as the primary point of contact for guests throughout their stay.
• Provide information about the hotel’s services, facilities, and local attractions.
• Guest Satisfaction: Liaise with other departments to ensure guest requests and complaints are addressed swiftly and effectively.
• Maintain clear communication with housekeeping, front office, and F&B teams to ensure seamless service delivery.
• Crisis Management: Assist with emergency procedures and ensure the safety and well-being of guests during critical situations.
• Handle unforeseen situations like overbooking with tact and professionalism.

Qualifications / Skills

• Skills: guest relations, problem-solving, hospitality, crisis management, customer service, communication, teamwork, front office