GTSM - SRE Lead - XDP

1203 Barclays Global Serv. Cent; Pune District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Barclays Global Services Centre in Pune seeks an experienced GTSM - SRE Lead to drive IT service strategy, risk management and platform reliability. You will lead cross-functional teams, architect cloud-native solutions on AWS, and advance observability and automation to support critical banking operations.

Ideal candidates have 10+ years in production support, strong ITIL, DevOps, IaC and security expertise, and proven stakeholder communication skills within a regulated financial environment.

Qualifications

• Over 10 years of Application/Production Support, SRE or Platform Operations with leadership experience.

Responsibilities

• Lead GTSM SRE Lead – XDP initiatives and drive service reliability across critical business services.
• Mentor and manage cross-functional teams including Engineering, Infrastructure, Architecture, Security and Business stakeholders.
• Implement automation-first strategies, self-healing, proactive monitoring and operational efficiency improvements.
• Ensure alignment with risk, controls, governance, audit and regulatory requirements for financial services.

Skills

AWS Cloud

OpenShift/Kubernetes

ITIL Service Management

Major Incident Management

Observability & Monitoring

DevOps & CI/CD

Infrastructure as Code

Python/Shell scripting

Cloud Security

SRE Principles

Cross-functional leadership

Stakeholder communication

Tools

AppDynamics

Kibana

ELK

Grafana

CloudWatch

ITRS/Geneos

Job description

Job Description Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.

LEAD Behaviours

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

GTSM - SRE Lead - XDP

At Barclays, we don’t just adapt to the future, we create it. As a GTSM - SRE Lead – XDP you will support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

To be a successful GTSM - SRE Lead – XDP you should have experience with:

• 10+ years of Application Support, Production Support, SRE, or Platform Operations experience, including leadership of critical business services.
• Strong expertise in AWS Cloud (EC2, ECS/EKS, Lambda, S3, DynamoDB, IAM, CloudWatch, API Gateway) and cloud-native architecture.
• Hands‑on experience supporting APIs, microservices, containerized applications, and platforms running on AWS and OpenShift/Kubernetes.
• Strong knowledge of ITIL Service Management including Incident, Problem, Change, Availability, and Service Continuity Management.
• Proven experience leading Major Incident Management, service restoration, and stakeholder communications.
• Expertise in observability and monitoring tools such as AppDynamics, Kibana, ELK, CloudWatch, ITRS/Geneos, Grafana, and related platforms.
• Strong troubleshooting, root cause analysis, performance diagnostics, and application resilience engineering skills.
• Experience with DevOps, CI/CD, Infrastructure as Code (CloudFormation/Terraform), deployment automation, and operational tooling.
• Proficiency in automation and scripting using Python, Shell, or similar technologies.
• Experience operating within financial services or highly regulated environments, with a strong focus on service reliability, resilience, and customer experience.
• Strong understanding of risk, controls, governance, audit, regulatory compliance, and operational resilience.
• Experience managing and supporting Identity & Access Management, API ecosystems, Developer Platforms, and Digital Identity solutions.
• Demonstrated ownership of platform health through SLAs, KPIs, service reviews, and continuous service improvement initiatives.
• Automation-first mindset with experience implementing self-healing capabilities, proactive monitoring, and operational efficiency improvements.
• Knowledge of Site Reliability Engineering (SRE) principles, capacity management, disaster recovery, and business continuity.
• Strong cloud security awareness, including IAM, vulnerability management, secrets management, and secure platform operations.
• Proven ability to lead cross-functional teams and collaborate effectively with Engineering, Infrastructure, Architecture, Security, and Business stakeholders.
• Excellent stakeholder management, communication, crisis leadership, and executive reporting skills.
• Strong analytical, organizational, and decision-making abilities with a customer-centric approach.
• Commitment to continuous learning, innovation, and driving operational excellence across shared enterprise platforms and services.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.