GSA - HOUSEKEEPING

Accor Hotels; Vijayawada; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking hospitality leader where your journey is valued! As a GSA in Housekeeping, you’ll play a crucial role in maintaining the high standards of cleanliness and guest satisfaction that Accor Hotels is known for. Your responsibilities will include cleaning guest rooms, replenishing supplies, and ensuring that every guest's request is met promptly. This is an exciting opportunity to grow within a diverse and inclusive company that encourages you to bring your unique self to work. Be part of a team that is dedicated to making every guest's experience memorable while also nurturing your professional development.

Qualifications

• Knowledge of housekeeping standards and procedures.
• Strong guest service skills and ability to handle complaints.

Responsibilities

• Clean and maintain assigned areas to hotel standards.
• Attend daily briefings and complete assigned tasks.
• Handle guest requests and report any issues promptly.

Skills

Housekeeping Standards

Guest Service

Attention to Detail

Time Management

Education

Bachelor in Hotel Management (BHM)

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

GSA-Housekeeping

1. Attend daily briefings and take on daily assigned tasks
2. Understand the difference in guest levels (VIPs) and Room Categories
3. Clean and maintain areas of responsibility according to standards and procedures
4. Replenish guest supplies and ensure that guest requests are promptly attended to
5. Report damage or malfunction in hotel rooms/areas to Supervisor
6. Maintain equipment in a proper state of cleanliness
7. Maintain a section room report as well as a daily productivity report
8. Report lost and found articles to the housekeeping office immediately
9. Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
10. Report unusual behavior/activities in guestroom, floors/public areas to Supervisor
11. Record room status in allocated section accurately
12. Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
13. Be well versed in hotel fire & life safety/emergency procedures
14. Attend all briefings, meetings and trainings as assigned by management
15. Maintain a high standard of personal appearance and hygiene at all times
16. Perform other reasonable duties assigned by Management
17. Establish and maintain effective employee working relationships

Qualifications

BHM

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.