Growth Management - Senior Manager - Merchant

Paytm; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Paytm is looking for a high-ownership leader to drive growth, retention, and revenue for the soundbox subscription business. This role involves managing the complete merchant subscription lifecycle, enhancing acquisition quality and engagement while reducing churn.

Applicants should possess strong analytical skills, hands-on experience with SQL, and a proven track record of managing revenue growth initiatives. Join us to contribute to India’s largest digital lending story!

Qualifications

• Experience managing retention, renewals, collections, pricing, or revenue growth initiatives at scale.

Responsibilities

• Drive merchant onboarding and ensure high-quality acquisition.
• Improve renewal rates and build win-back strategies.
• Own the end-to-end merchant lifecycle journey.
• Drive Monthly Recurring Revenue (MRR) and improve collections efficiency.
• Manage field sales and retention teams.

Skills

Strong analytical and problem-solving capabilities

Hands-on experience with SQL

Expertise in building automated reporting frameworks

Ability to convert large datasets into actionable business insights

Strong ownership mindset

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

We are looking for a high-ownership leader to drive growth, retention, and recurring revenue for the soundbox subscription business. The role requires managing the complete merchant subscription lifecycle, including acquisition quality, renewals, merchant engagement, churn reduction, and operational execution.

Key Responsibilities

• Subscription Growth: Drive merchant onboarding, ensure high-quality acquisition, improve activation-to-paid conversion, and expand the active merchant base.
• Retention & Renewals: Improve renewal rates, reduce churn, and build win-back strategies for inactive merchants.
• Merchant Lifecycle Management: Own the end-to-end journey, ensure active product usage, and coordinate service support to improve satisfaction.
• Revenue Ownership: Drive Monthly Recurring Revenue (MRR), improve collections efficiency, and monitor subscription funnel metrics.
• Team Management: Manage field sales and retention teams, monitor productivity, and drive performance reviews.
• Analytics & Governance: Analyze churn and activation trends, track performance dashboards, and identify fraud or activation risks.

Preferred Skills

• Strong analytical and problem-solving capabilities
• Hands-on experience with SQL, dashboards, reporting, and business analytics
• Expertise in building automated reporting frameworks and KPI monitoring systems
• Ability to convert large datasets into actionable business insights and growth opportunitiesExperience managing retention, renewals, collections, pricing, or revenue growth initiatives at scale
• Strong ownership mindset with a track record of driving measurable business outcomes

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!