Group Lead-Quality

Ameriprise Financial Services, LLC; Dadri; Hybrid; INR 2,500,000 - 3,800,000; Full time

Job summary

Ameriprise India LLP is seeking an experienced Quality Assurance Leader to guide a team of 5+ Quality Analysts, ensure audit accuracy, and drive performance improvements. The role focuses on coaching, calibration with cross-functional partners, and governance over quality standards to enhance customer outcomes.

The ideal candidate has strong leadership, analytics, and communication skills, with a track record of implementing corrective actions, root cause analysis, and proactive quality

Qualifications

• 12+ years of overall experience with at least 8+ years in Quality, Audit, Risk, Compliance, or Operational Excellence.
• Demonstrated ability to lead, coach, and influence team members.
• Strong analytical and problem solving skills with trend identification and solution recommendations.
• Excellent verbal and written communication with experience presenting findings to management.
• High attention to detail and ability to manage multiple priorities in a fast paced environment.
• Experience conducting quality reviews, calibrations, feedback, and performance coaching.
• Proficiency in Excel, PowerPoint, and quality reporting tools.

Responsibilities

• Lead, coach, and develop a team of 5+ Quality Analysts to ensure quality goals and performance.
• Oversee quality reviews and audits ensuring accuracy and regulatory alignment.
• Monitor productivity, audit accuracy, and quality metrics; identify trends and action plans.
• Conduct regular one-on-one meetings, performance reviews, and development discussions.
• Drive calibration with Operations, Quality, Training, and other stakeholders on quality standards.
• Review complex quality cases and provide guidance on audit decisions.
• Analyze audit findings to identify process gaps and risks; propose improvements.
• Partner with Operations leadership to provide actionable insights and performance trends.
• Ensure root cause analysis and support corrective actions.
• Support onboarding, training, mentoring, and certification of new Analysts.
• Prepare and present quality dashboards and business reviews to leadership.
• Drive continuous improvement through data analysis, standardization, and automation.
• Act as contact for quality escalations and stakeholder requests.
• Foster a collaborative, high-performance culture focused on accountability and development.

Skills

Leadership

Analytical thinking

Communication

Project management

Stakeholder management

Problem solving

Tools

Excel

PowerPoint

Quality reporting tools

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Key Responsibilities

• Lead, coach, and develop a team of approximately 5+ Quality Analysts to ensure consistent delivery of quality goals and performance expectations.
• Oversee quality review activities and ensure audits are completed accurately, timely, and in accordance with documented procedures and regulatory requirements.
• Monitor team productivity, audit accuracy, and quality metrics; identify trends and implement corrective actions as needed.
• Conduct regular one-on-one meetings, performance reviews, and development discussions with team members.
• Drive calibration sessions with Operations, Quality, Training, and other stakeholders to ensure consistent interpretation and application of quality standards.
• Review complex or escalated quality cases and provide guidance on audit decisions and quality-related concerns.
• Analyze audit findings to identify process gaps, operational risks, and opportunities for improvement.
• Partner with Operations leadership to provide actionable insights, performance trends, and recommendations for enhancing customer experience and operational effectiveness.
• Ensure completion of root cause analysis and support implementation of corrective and preventive actions.
• Support onboarding, training, mentoring, and certification of new Quality Analysts.
• Prepare and present quality dashboards, scorecards, and business reviews to leadership.
• Drive continuous improvement initiatives through data analysis, process simplification, standardization, and automation opportunities.
• Act as a point of contact for quality-related escalations, stakeholder requests, and business initiatives.
• Foster a collaborative, high-performance team culture focused on accountability, engagement, and development.

Required Qualifications

• 12+ years of overall experience, including at least 8+ years in Quality, Audit, Risk, Compliance, or Operational Excellence functions.
• Prior people leadership experience or demonstrated ability to lead, coach, and influence team members.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with experience presenting findings to various levels of management.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience conducting quality reviews, calibrations, feedback sessions, and performance coaching.
• Proficiency in Microsoft Excel, PowerPoint, and quality reporting tools.
• Ability to build effective working relationships across Operations, Training, and Leadership teams.
• Strong organizational skills with the ability to meet deadlines and drive accountability.

Preferred Qualifications

• Experience leading projects, workstreams, or continuous improvement initiatives.
• Knowledge of quality frameworks, quality governance, and risk management practices.
• Experience with reporting and analytics platforms such as Power BI, Excel, SQL, Nexidia, or similar tools.
• Experience partnering with operations and business leaders to drive performance improvement.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Business Support & Operations

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.