GR Advisor-Cash Application

Exxon Mobil; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Medical plans

Retirement benefits

Annual vacations

Tuition assistance program

Workplace flexibility policy

Job summary

Exxon Mobil in Bangalore seeks a candidate to enhance customer experiences through effective management of cash application and MSP processes. This role emphasizes collaboration with the MSP while providing guidance using insights gleaned from customer feedback.

The ideal candidate must possess a Bachelor's degree in accounting, finance, or management and have a minimum of 3 years of experience in related processes. Competitive benefits include medical plans, retirement benefits, and workplace flexibility.

Qualifications

• Minimum 3 years work experience in order to cash process, accounting, and/or process & project management.
• Knowledge of Order to Cash Process and experience working on SAP.

Responsibilities

• Support alignment and implementation of MSP & Customer Services Cash Application related processes.
• Provides E2E advice to the MSP agent to drive customer experience.
• Escalation point from MSP to EM.
• Support Initiative Advisors to translate business needs.

Skills

Accounting knowledge

Process management

Financial reporting knowledge

SAP experience

Education

Bachelor’s degree or higher in accounting, finance, or management

Job description

What role you will play in our team

Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience. Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP.

Job will be based at Bangalore, Whitefield office (WFO) for 5 days in a week.

What you will do

• Support alignment, standardization and implementation of MSP & Customer Services Cash Application related processes
• Support transaction execution in ERP related to Bad Debts Write off / Bad Debts Reserve
• Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience.
• Monitor and act on customer feedback with MSP or, when required to ensure feedback loop is closed and ongoing improvement in MSP process execution and customer experience.
• Escalation point from MSP into EM; Escalation point for EM into MSP if MSP protocol fails
• Addresses MSP agent and supervisor questions related to Cash Application and Accounting (Balance Sheet Account reconciliation, others, etc) processes
• Work with and guide MSP on customer issues and disputes
• Escalate broader process improvements opportunities to Customer Feedback & Quality Advisor
• Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP
• Support Initiative Advisors to translate business needs and CS priorities

About You

Required Skills and Qualifications:

• Bachelor’s degree or higher in accounting, finance, or management
• Min 3 years work experience in order to cash process, accounting, and or process & project management
• Financial accounting or reporting knowledge.
• Knowledge on Order to Cash Process, working experience on SAP.

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life.

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Retirement benefits
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

EEO Statement

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.