GP Looking for IT Helpdesk Support at Bengaluru, Karnataka

GP; Bengaluru; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a forward-thinking company as an IT Helpdesk Support Technician in Bengaluru! This role offers a unique opportunity to work with talented professionals in the tech industry while leading technical initiatives that align with the company's strategic goals. You'll be responsible for providing exceptional IT support, managing ticket resolutions, and ensuring compliance with industry standards. With a hybrid work model, you can enjoy the flexibility of working from home while contributing to a dynamic and inclusive culture. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you!

Qualifications

• Minimum 3 years of IT Support experience required.
• ITIL certification or currently studying for it is essential.
• Strong technical background in cloud technologies is needed.

Responsibilities

• Resolve IT tickets and manage work queue via Helpdesk system.
• Document operating procedures and ensure compliance with ITIL standards.
• Collaborate with global IT Support colleagues for optimal service.

Skills

IT Support

ITIL Certification

Cloud Support

Microsoft Azure

AWS

Office 365 Administration

Client Automation Tools

Communication Skills

Education

ITIL V3 or V4 Certification

Bachelor's Degree in IT or related field

Tools

Helpdesk Ticketing System

Intune

JAMF

ConnectWise Automate/Manage

Webroot

Job description

Globalization Partners’ mission is to eliminate the barriers to global business and make it easy for companies to hire in more than 187+ countries within days. Our renowned culture has been named one of the Top 150 Company Cultures in America, and our goal is to add the best talent to our award-winning team!

Our platform enables you to leapfrog over the legal, HR and tax complexities without having to figure out “how” to do business in a foreign country, while getting all the benefits of a global team.

About the position

We are hiring for an IT Helpdesk Support, who is excited to work with some of the most amazing talent in the tech industry and will lead the cross-functional technical initiatives to ensure G-P’s tactical and strategic objectives are met.

This position is to be based in Bangalore and requires hybrid working (3 days in office & 2 days at home per week).

What you’ll do

The role acts as an IT Support Technician and perform tasks akin to that of an IT helpdesk.

1. Responsible for both IT ticket resolution via a Helpdesk Ticketing system, with management of own work queue.
2. Teamwork: Work closely with your global colleagues across IT Support to share knowledge and technical expertise as needed. Provide best in class local support to all G-P executives and staff.
3. Documentation/Communication: Document all operating procedures, automation, and best practice initiatives in line with ITIL standards.
4. Software: Document and ensure all approved software is catalogued, licensed, and under agreed SLA support.
5. Managed services: Work with 3rd party managed services providers/ vendors to provide full and optimal support for all systems globally.
6. Information Security: Apply and enforce all Information security policies across the group. Enforce established standards for client hardware, security, and software, including compliance with all relevant IT standards. SOC2, ISO27001, Data Protection – GDPR. Ensure all systems are patched to the latest levels, and cybersecurity controls are applied across the estate.

What we’re looking for

1. Minimum 3 years IT Support experience.
2. ITIL best practice for IT Service Management ITIL V3 or V4 certification or at least currently studying for this.
3. Experience supporting users in a cloud-based environment.
4. Previous experience in a Support Team role (helpdesk or Deskside Support).
5. Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies such as Microsoft Azure, Google Cloud, Amazon Web Services (AWS).
6. A strong technical background in topics relevant to this role, such as Azure AD identity management, two-factor authentication, Office 365 administration, client configuration, mobile device management and deployment.
7. Knowledge of client automation tools (Intune, JAMF, ConnectWise Automate/Manage), endpoint security platforms (Webroot, Microsoft Security offerings), and collaboration platforms (SharePoint, Slack).
8. Strong communication skillset both technical and end user level.

About Globalization Partners

Globalization Partners is the world’s leading global employment platform that makes it fast and easy for employers to hire anyone, anywhere, without having to set up international branch offices or subsidiaries.

By using Globalization Partners’ proprietary, AI-enabled, automated, and compliant platform, companies can grow revenue faster, improve their access to global talent, and minimize risk. Customers receive around the clock access to the industry’s largest and most experienced team of global HR experts who can assist with questions about hiring talent in over 187 countries.

Globalization Partners: Succeed Faster.

Globalization Partners is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

Globalization Partners also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at [e-mail].