Google Workspace Support Engineer | Chrome OS, Android Management & RTC

Tata Consultancy Services; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services in India is seeking a Google Workspace Support Engineer to provide L1/L2 support for Chrome OS, Android Management, Google Meet, Chat and Voice.

The role requires hands-on experience with Google Admin Console, device management, RTC technologies, and strong networking and troubleshooting skills. You will resolve issues, maintain documentation, and ensure SLAs are met. Location options include Chennai or Indore, full-time on site.

Qualifications

• 3-8 years of experience in Google Workspace/IT support.
• Experience with Google Admin Console and device management.
• Familiar with RTC technologies and networking fundamentals.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Resolve technical support cases while meeting SLA targets.
• Troubleshoot device, network, and collaboration issues.
• Manage Google Admin Console configurations and policies.
• Escalate complex issues with detailed diagnostics.
• Maintain knowledge articles and troubleshooting documentation.

Skills

Google Workspace Administration

Chrome OS & Android Device Management

Google Meet, Chat & Voice (RTC)

Networking (TCP/IP, DNS, DHCP, Wi-Fi)

Troubleshooting & Root Cause Analysis

Customer Support & CommunicationSkills

Job description

Google Workspace Support Engineer | Chrome OS, Android Management & RTC

Location: Chennai / Indore

Experience: 3-8 Years

Employment Type: Full-Time

We are looking for a Google Workspace Support Engineer to provide L1/L2 support for Chrome OS, Chrome Browser, Android Management, Google Meet, Chat, and Voice. The ideal candidate should have experience with Google Admin Console, device management, RTC technologies, networking fundamentals, and troubleshooting complex technical issues.

Key Skills

• Google Workspace Administration
• Chrome OS & Android Device Management
• Google Meet, Chat & Voice (RTC)
• Networking (TCP/IP, DNS, DHCP, Wi-Fi)
• Troubleshooting & Root Cause Analysis
• Customer Support & Communication Skills

Responsibilities

• Resolve technical support cases while meeting SLA targets
• Troubleshoot device, network, and collaboration issues
• Manage Google Admin Console configurations and policies
• Escalate complex issues with detailed diagnostics
• Maintain knowledge articles and troubleshooting documentation