Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Amritsar; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a motivated Gold Loan Relationship Officer for Loans Against Gold in our branch network. The role focuses on sourcing customers, managing relationships, and ensuring smooth processing of gold loan applications.

Ideal candidates will have strong interpersonal skills, a sales mindset, and knowledge of gold loan products and branch operations. You will cross-sell banking products and ensure regulatory compliance.

Qualifications

• Strong interpersonal and sales abilities.
• Experience in explaining product features and documentation requirements.
• Ability to build and maintain customer relationships.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Interpersonal skills

Sales mindset

Customer service

Networking

Job description

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level