Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. The role focuses on sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

Strong interpersonal skills, a sales mindset, and knowledge of gold loan products are essential. The position emphasizes branch collaboration, excellent customer service, and compliance with regulatory guidelines.

Qualifications

• Experience in banking or sales preferred.
• Strong communication and customer handling abilities.
• Willingness to work in a branch-driven environment.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and required documentation to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Customer sourcing

Interpersonal skills

Sales mindset

Gold loan product knowledge

Branch operations

Documentation

Job description

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level