GoDaddy Looking for Manager System Administrator – India (WeWork) at Gurgaon, Haryana

GoDaddy; Gurugram District; On-site; INR 12,00,000 - 24,00,000; Full time

Job summary

Join a forward-thinking company as a Manager of Systems Admin, where you will lead integration efforts for a cutting-edge Live Chat SaaS Platform. This role involves collaborating with cross-functional teams to ensure seamless service delivery and operational excellence. You will be responsible for overseeing the integration process, troubleshooting system issues, and developing new capabilities for technical support. If you thrive in a dynamic environment and are passionate about technology, this opportunity is perfect for you. Embrace the chance to make a significant impact and help empower entrepreneurs worldwide with innovative solutions.

Qualifications

• 10+ years of technology experience with strong ownership of integration solutions.
• Good communication skills and ability to build relationships across teams.

Responsibilities

• Supervise integration activities for Live Chat SaaS Platform.
• Design and maintain SaaS solutions for data accessibility and usage.
• Lead troubleshooting and oversee integration progress.

Skills

API operations

JavaScript

JSON concepts

AWS Cloud Computing

Service-oriented architecture

Enterprise Integration Patterns

SOAP web services

Operational Excellence

Process improvement

Communication skills

Job description

Location Details: India (WeWork)

At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is an in-office position. You’ll eventually be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. If your designated office has re-opened to employees, you will work from this office beginning on your first day. If your designated office is not yet re-opened, you’ll work remotely until leadership transitions the team back to in-office work. Your hiring manager will communicate whether your designated office is open to employees before your first day.

Responsibilities:

A Manager of Systems Admin at Digital Care will be focused on supervising the end-to-end integration process and activities for Live Chat SaaS Platform – LivePerson to support the continuous growth of the business. You will work in conjunction with the platform vendor, DC Engineering, Care & Services and Product Management teams as a key technical advisor and product advocate for our solutions, ensuring that Digital Care consistently delivers superior service and support to internal and external customers.

1. Design, implement, configure, and maintain software-as-a-service (SaaS) and platform associated with the collection, retrieval, accessibility, and usage of data for company planning and operations.
2. Perform basic or advanced configuration, setup, and updating of platform, including but not limited to table definitions and access control.
3. Translate and match stakeholders and business requirements to platform capabilities. Set up user accesses and train users on the applications.
4. Recommend and implement changes in applications development, configuration, maintenance, and system standards.
5. Plan and execute operationally reliable implementations leveraging basic to advanced platform capabilities; able to successfully debug complex platform issues or misconfigurations in Production.
6. Support Product Managers and partner with Tech leads to prioritize the integration activities.
7. Lead troubleshooting system problems and updating service incidents with details.
8. Be part of an on-call rotation and join engineering discussions when urgent scenarios arise.
9. Develop new capabilities for level two technical support and maintain that platform for continuous seamless operation.
10. Stewardship of platform updates and maintenance.
11. Ownership of safe platform turn up/down protocols during incidents.
12. Oversee the integration progress to ensure successful rollout and smooth operations.
13. Plan, coordinate and manage all aspects of integration activities, including coordinating with engineering, product, and vendor resources as well as Care & Services resources in accordance with project management best practices.
14. Champion platform testing and quality tools, drive, and document new standards, templates, and best practices within team and across teams that result in increased efficiency.
15. Participate in design sessions and integration discussions with tech leads.
16. Keep the stakeholders and leadership regularly informed of the status of integration progress and production issues.
17. Act as the primary point of contact for GoDaddy stakeholders with respect to LivePerson platform integration projects.
18. Help remove barriers for existing and potential partners by clearly articulating LivePerson integration technology and helping scope projects with a relentless drive for quality.
19. Become an expert on technical integration technologies, such as API operations, JavaScript, and JSON concepts, as well as other web and database technology.

Your Experience Should Include:

1. 10+ years of Technology experience.
2. Champion in Operational-Excellence.
3. Strong ownership of the platform and forward-thinking on the integration solutions.
4. Good communication skills with the ability to build positive working relationships with cross-functional teams.
5. Strong team player with the ability to work in a dynamic fast-paced ever-changing environment.
6. Oriented to promoting process improvement.
7. Knowledgeable about scripting languages like JavaScript.
8. Awareness of service-oriented architecture, Enterprise Integration Patterns, SOAP web services and RESTful.
9. Knowledgeable about AWS Cloud Computing.

About Us:

GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [e-mail].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Job ID R016790