GN - Industry Consulting- Aftersales - Automotive -Consultant

Accenture; Gurugram District, Bengaluru, Mumbai Suburban; Hybrid; INR 12,00,000 - 20,00,000; Full time

Job summary

A leading global consulting firm is seeking an experienced Automotive Consultant to drive transformation strategies for clients. The ideal candidate will have 8-12 years in consulting or OEMs, specializing in Aftersales and Warranty operations. This role involves project management, working with key stakeholders, and providing data-driven insights. Join a culture committed to equality and innovation.

Benefits

Personalized training modules

Opportunity to work with key G2000 clients

Potential collaboration with industry leaders

Qualifications

• 8-12 years of experience in consulting or OEMs in the automotive domain.
• Experience in Warranty Operations, Aftersales, and Service.
• Good knowledge of Automotive Aftersales processes.

Responsibilities

• Drive project coordination and ensure successful completion.
• Manage digital RFPs, RFIs, and RFQs.
• Produce high-quality Go-To-Market and client presentations.

Skills

Problem-solving skills

Strong project management

Effective presentation skills

Analytical skills

Excellent communication

Cross-cultural competence

Education

MBA from Tier 1 or 2 business schools

Job description

About The Role

Warranty, Aftersales & Service Automotive

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries.

Practice: Automotive, Industry Consulting, Global Network

Location: Bangalore, Gurugram, Mumbai, Chennai, Pune

Experience: 6-10 years

Language: English

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Practice: A Brief Sketch

GN Automotive Practice has deep expertise in delivering Digital Transformations, Sales & Operations Planning, Platform Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer Performance Management, Process Automation & Digitization, Software Enablement, Zero-Based Spend & Spend Analysis, Peer Benchmarking, Value Architecture, Process Improvement, IoT, and Industry Analytics.

Let's infuse fresh thinking into systems and turn new ideas into reality. As part of the team, you'll help drive:

• Harness extensive industry knowledge, people, and assets to deliver sustainable long-term solutions.
• Work collaboratively with customer stakeholders to provide in-depth data analysis, reports, and effectively communicate insights.
• End-to-end management coordination of projects (PMO) and responsibility for successful completion within a stipulated budget.
• Handle Digital Requests for Proposals (RFPs), Requests for Information (RFIs), and Requests for Quote (RFQs) end-to-end; manage pre-sales activities.
• Create all customer deliverables and commercials for pursuits, including deal structuring, response management, and bid management.
• Drive thought leadership initiatives; handle client visits, partner/analyst relationships, etc.
• Understand digital trends around customer, employee, and immersive experiences.
• Perform research and collect industry, market, company, and competitor data; consolidate into actionable reports and presentations.
• Produce high-quality Go-To-Market (GTM), Point of Views (POV), and client presentations.

Bring your best skills forward to excel in the role:

• Problem-solving skills to identify, escalate, track, and resolve issues promptly.
• Strong project management skills and ability to independently run projects.
• Effective presentation and public speaking skills.
• Ability to work in a rapidly changing environment with continuous innovation.
• Ability to work effectively with others in a large, global organization.
• Analytical skills to clarify complex issues and gather data-driven insights.
• Excellent communication and interpersonal skills.
• Cross-cultural competence with the ability to thrive in a dynamic environment.
• Manage and collaborate with key stakeholders onshore and onsite.

Whats in it for you

• An opportunity to work with key G2000 clients.
• Potential to collaborate with leaders in strategy, industry experts, enterprise practitioners, and business intelligence professionals to shape and recommend innovative solutions leveraging emerging technologies.
• Ability to embed into all aspects of client service and organizational operations.
• Personalized training modules to develop your skills, industry knowledge, and capabilities.
• Opportunity to thrive in a culture committed to accelerating equality for all, engaging in boundaryless collaboration across the organization.

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients' future by combining deep business insight with understanding how technology impacts industry and business models. Our focus on digital disruption, redefining competitiveness, operating and business models, and the workforce of the future helps clients find future value and growth in a digital world. Digital is transforming how organizations engage with employees, partners, customers, and communities. This is our unique differentiator. Our Global Network is a distributed management consulting organization providing management consulting and strategy expertise across the client lifecycle, delivering expertise and measurable value worldwide.

For more information, visit our website.

Qualifications

Your experience counts!

• MBA from Tier 1 or 2 business schools.
• Industry expertise in Automotive, specifically in functions such as:
• Aftersales (Customer Service)
• Dealerships
• Warranty
• Spare Parts
• 8-12 years of progressive experience in consulting firms or OEMs within the automotive domain.
• Prior experience in Warranty Operations, Aftersales, and Service.
• Good knowledge of Automotive Aftersales processes.
• Experience in designing, optimizing, and implementing business processes.
• Program management experience, including planning, managing, and coordinating multiple projects with complex stakeholders, ensuring on-time, on-budget delivery.
• Hands-on experience with web content management, marketing analytics tools, and marketing functions.
• Ability to provide insightful, deal-relevant points of view and recommendations based on analysis.
• Active in identifying opportunities through existing relationships and expanding networks.
• Ability to work independently with minimal supervision.