GMx Manager-Delivery Improvement Design thinking

EY; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

EY Bengaluru invites a Design Thinking and Strategy & Business Design Manager to translate complex business discussions into clear, value-oriented deliverables and client outcomes. You will synthesize client and internal meetings, craft POVs, and produce GTM materials that drive pursuit and delivery momentum.

You'll plan and facilitate design thinking workshops, coach cross-functional teams, and ensure all assets meet EY brand guidelines while upholding quality and confidentiality across

Qualifications

• MBA or Masters degree in business, engineering, design, or related field.
• Certifications or training in Design Thinking.
• Advanced PowerPoint and visual storytelling skills.
• Business acumen across industries with track record of leading engagements.
• Strong facilitation background for design thinking workshops.
• Proven ability to synthesize meetings into structured narratives for senior stakeholders.
• Excellent written and verbal communication skills.

Responsibilities

• Translate complex client discussions into clear, value-focused deliverables.
• Attend meetings, capture themes, decisions, and actions, and convert to artifacts.
• Develop POVs, GTM collateral, and executive-ready slide content.
• Plan and facilitate design thinking workshops to unlock customer-centric solutions.
• Plan workplans, dashboards, and governance across pursuit and delivery streams.
• Uphold EY quality, brand, and confidentiality standards.
• Share knowledge and maintain reusable content libraries.

Skills

Storytelling & Structure

Design Thinking

GTM & POV Development

Facilitation & Stakeholder Management

Advanced PowerPoint

Branding & Content Templates

Education

MBA or Masters degree

Tools

PowerPoint

Job description

The opportunity

This team is responsible for identifying systemic bottlenecks, developing and implementing best practices, tools, and methodologies, and driving continuous improvement to elevate client satisfaction and maximize project profitability.

Design Thinking and Strategy & Business Design Manager will be a change agent, for translating complex business discussions into clear, valueoriented deliverables and client outcomes. In this role, you will attend and synthesize client and internal meetings, rapidly grasp the proceedings, and convert them into compelling, valuebased slideware, build offering points of view (POVs), and gotomarket (GTM) materials. You will also plan and facilitate design thinking workshops to unlock customercentric solutions and drive pursuit or delivery outcomes.

Your key responsibilities

• 810 years overall experience in consulting, strategy, product/solution marketing, or business analysis roles with demonstrated content leadership (POVs, GTM, executive storytelling).

Client & stakeholder engagement

• Attend executive and working team meetings; capture themes, issues, decisions, actions; translate discussions into crisp storylines and artifacts (decks, briefs, one pagers) that drive decisions and momentum
• Act as a trusted partner to pursuit leaders, delivery teams; tailor content for different audiences (C suite, business, and technical)

Value based content & GTM

• Build POVs on the offering, industry and solution approaches; curate GTM collateral (talk tracks, slipsheets, case studies) aligned to EY brand guidance
• Rapid creation of PowerPoint presentations
• Build content & structure the output or message basis the enterprise persona
• Develop and maintain slide libraries, reusable modules, and proof points that showcase impact, metrics, and client value.

Design thinking & facilitation

• Plan and run design thinking workshops (problem framing, empathy, ideation, prototyping) with clear objectives, agendas, and artifacts; drive convergence to prioritized solutions and next steps.
• Coach cross functional teams on DT mindsets, tools, and rapid experiment techniques; convert outputs into tangible deliverables and backlogs.

Engagement delivery & governance

• Structure workplans, risks, and interlocks across pursuit/delivery workstreams; prepare SteerCo updates and execution dashboards
• Uphold EY quality, brand, and confidentiality standards across all materials and interactions.
• Knowledge & brand stewardship- ensure finalized assets (POVs, GTM decks, credentials) are in alignment to the branding guidelines

Skills and attributes for success

• Qualification: MBA or a Masters degree in any discipline (business, engineering, design, or related field)
• Certifications or prior training in Design Thinking
• Advanced PowerPoint and visual storytelling skills; experience working with branded templates and content submission processes
• Build content & structure the output or message basis the enterprise persona
• Business acumen across one or more industries with a track record of leading the engagement
• Strong facilitation background, including scoping and running designthinking workshops endtoend
• Proven ability to synthesize meetings into structured narratives, prioritize what matters, and communicate insights to senior stakeholders
• Excellent written and verbal communication skills, with proven ability to communicate complex concepts simply and influence senior stakeholders.

Core Capabilities:

• Storytelling & Structure: Builds logical, persuasive narratives; distils complex topics into executive ready materials, content & output basis the enterprise persona

• Design Thinking & Cocreation: Applies DT stages (align/discover/define/design/embed); drives outcomes and buyin
• GTM & POV Development: Connects problems to solution value; crafts differentiated offering POVs and GTM assets
• Facilitation & Stakeholder Management: Orchestrates workshops, decisions, and interlocks across functions
• Quality & Brand: Adheres to brand and submission standards; curates reusable knowledge.

• Solid Analytical and problem-solving skills
• Strong presentation & communication skills
• Quality oriented personality

Functional Capabilities:

• Result-Oriented: A relentless focus on achieving measurable business outcomes
• Intellectual Curiosity: A proactive desire to understand current requirement and find new ways to define and prove impact.
• Consulting Mindset: Poised, professional, and capable of managing stakeholder expectations and navigating complex organizational dynamics.

To qualify for the role, you must have

• Storytelling & Structure: Builds logical, persuasive narratives; distils complex topics into executiveready materials, content & output basis the enterprise persona

• Design Thinking & Cocreation: Applies DT stages (align/discover/define/design/embed); drives outcomes and buyin
• GTM & POV Development: Connects problems to solution value; crafts differentiated offering POVs and GTM assets
• Facilitation & Stakeholder Management: Orchestrates workshops, decisions, and interlocks across functions
• Quality & Brand: Adheres to brand and submission standards; curates reusable knowledge.

• Solid Analytical and problem-solving skills
• Strong presentation & communication skills
• Quality oriented personality

Ideally, youll also have

• Exceptional capacity for creative thinking and problem identification and resolution.
• Self-driven.
• Keen on detailing and logical reasoning.
• Maintain healthy group dynamics.
• Provide directions to the team based on management directive.
• Capability to engage professionally with individuals from varied cultures and geographic regions.
• Ability to juggle multiple projects/activities simultaneously.
• Establish an atmosphere centred around trust, open dialogue, innovative thinking, and unified teamwork.
• Acknowledge and commemorate both team and individual achievements, as well as outstanding performance.
• Possess robust abilities in presenting, communicating, organizing, multitasking, and managing time effectively.
• Strong networking abilities.

What we look for

• Qualification: MBA or a Masters degree in any discipline (business, engineering, design, or related field)
• Certifications or prior training in Design Thinking
• Advanced PowerPoint and visualstorytelling skills; experience working with branded templates and content submission processes
• Business acumen across one or more industries with a track record of leading the engagement
• Strong facilitation background, including scoping and running designthinking workshops endtoend
• Proven ability to synthesize meetings into structured narratives, prioritize what matters, and communicate insights to senior stakeholders
• Excellent written and verbal communication skills, with proven ability to communicate complex concepts simply and influence senior stakeholders.