GMS-Senior-UAR - IGA

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EY seeks an experienced IAM Administrator in Bengaluru for Global Managed Service. The role focuses on supporting and enhancing Identity and Access Management, aligning with service levels, and delivering quality outcomes.

You will work across incident, change, and problem management while coordinating with product engineering teams and stakeholders. Ideal candidates will have 3–4 years in IAM support/deployment, strong technical skills in Java/J2EE and SQL, and proven ability to operate in a

Qualifications

• Bachelor's Degree required
• Good soft skills i.e., verbal & written communication and technical document writing
• Prior experience working in remote teams on global scale
• Scripting knowledge

Responsibilities

• Provide Level 2 and Level 3 support for SailPoint IIQ/IDN or equivalent IAM engagements
• Support and enhance IAM services within defined SLAs and quality standards
• Coordinate incident, service request, change and problem management for IAM
• Assist with onboarding of applications and platforms to IAM, including onboarding workflows
• Monitor IAM components, perform root cause analysis and propose fixes to avoid recurrence

Skills

IAM experience

Scripting knowledge

Remote teams

Communication skills

Education

Bachelor's Degree

Job description

Global Managed Service – Identity and access Management – Senior

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables.

Key Requirements / Responsibilities:

• Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN).
• Provide Level 2 and Level 3 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
• 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
• Support IGA tool integration with critical applications and infrastructure
• Assist stakeholder teams as required, coordinate with product engineering team
• Resolve technical issues through debugging, research, and investigation.
• Understands of below IGA concepts:
• User Lifecycle Management, Provisioning, and Reconciliation
• Auditing, Reporting, and user activity Monitoring
• Access Certification
• SOD
• Java/J2EE and knowledge on SQL
• Strong communication skills, both verbal and written
• Must be able to thrive in a fast-paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude
• Troubleshoot and maintain user onboarding workflows and role provisioning
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Support onboarding of application and platform users.
• Monitor IAM platform components and resource
• Provide IAM support to end users.
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
• Should be a good team player to work on a competitive environment
• Must have experience in Application Onboarding
• Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
• Perform systems analysis and tuning to insure optimal infrastructure response

Qualifications:

Education:

• Bachelor's Degree required

Skills Expertise

• Good soft skills i.e., verbal & written communication and technical document writing
• Prior experience working in remote teams on global scale
• Scripting knowledge

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.