GM-Strategy & Architecture

Vodafone Idea Limited; Pune District; Presencial; INR 4.000.000 - 6.400.000; Jornada completa

Descripción de la vacante

Vodafone Idea Limited, a leading Indian telecom operator, seeks a Lead for BSS, Integration & Architecture to govern end-to-end architecture and design for CRM, Billing and integration programs.

You will drive AI-driven capabilities into CRM and Billing platforms, lead application modernization, and ensure deliverables align with guiding principles and programme timelines, improving customer experience and operational efficiency.

Formación

• B.E./B.Tech in CS/EE/Telecom; MBA/M.Tech preferred.
• Extensive experience in BSS architecture and CRM/Billing design.
• Familiarity with API Gateways, ESB, and event-driven patterns.

Responsabilidades

• Own end-to-end architecture for BSS systems (CRM, Billing).
• Govern CRM architecture to improve customer experience and self-service.
• Drive AI-driven capabilities into CRM and Billing platforms for automation.
• Drive strategic Integration Roadmap and Architecture for Vi.
• Lead application modernization and open-source adoption across BSS/middleware.
• Ensure 100% participation in program forums (WSRs, workshops).
• Identify/escalate architecture risks with recommended solutions.
• Build and maintain architecture docs and artefacts for deliverables.

Conocimientos

BSS Architecture

Integration Architecture

AI/ML Integration

Telecom Domain Knowledge

Educación

BE/BTech — CS/EE/Telecom

MBA or MTech preferred

Herramientas

API Gateway

ESB

Event Stream

Descripción del empleo

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We’re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Function / Department

Job Purpose

The Lead for BSS, Integration & Architecture governs end-to-end architecture and design for BSS systems including CRM, Billing, Integration transformation programs, ensuring all deliverables are aligned to guiding principles and programme timelines. This role also drives AI-driven capability into BSS platforms and leads application modernization with a view to enhancing customer experience and operational efficiency.

Key Result Areas/Accountabilities

• Own end-to-end architecture and design for BSS systems including CRM and Billing transformation programs aligned to guiding principles.
• Govern CRM architecture to simplify and optimize customer experience and support digital self-service.
• Drive enabling of AI-driven capabilities into CRM and Billing platforms to enable automation and intelligence.
• Drive the strategic Integration Roadmap and Architecture for Vi
• Lead application modernization and open-source adoption across BSS and middleware layers.
• Ensure 100% participation in program forums including WSRs, workshops, and design discussions.
• Identify and escalation architecture risks and issues with recommended solutions to programme stakeholders.
• Build and maintain architecture documentation and design artefacts for all transformation deliverables.

Core Competencies, Knowledge, Experience

• BSS Architecture (CRM, Billing, Charging, OMS)
• Integration Architecture (API Gateway, ESB, Event Stream)
• AI/ML Integration Patterns
• Telecom Domain Knowledge (TM Forum, ETSI frameworks)

Years of working experience

• Minimum 10 years total with at least 6 years in BSS architecture, CRM/Billing platform design, and middleware integration.

Must have technical / professional qualifications

B.E./B.Tech — Computer Science, Electronics, or Telecommunications. MBA or M.Tech preferred.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership