GM-Account Management-OTT & ICSP

Vodafone Idea Limited; Maharashtra; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Vodafone Idea Limited is seeking a senior leader for the Hyperscalers segment within Carrier & Wholesale. The role focuses on developing the FLD business with Hyperscalers, Neoscalers, CDNs and ICSP clients in India and SAARC, driving revenue, growth and market share while aligning with long-term strategy.

The candidate should bring 15+ years in carrier/enterprise fixed line, relationships with hyperscalers, and strong negotiation and leadership abilities to steer global accounts and collaborate

Qualifications

• 15+ years of experience in Carrier or Enterprise Fixed Line business.
• Relationship with Hyperscalers, Neoscalers, CDN and ICSP customers and partners.
• Understanding of financial modelling, technology, fixed line products and services, market evolution and business strategy.
• Analytical and communication skills, ability to manage ambiguity.
• Negotiation skills along with innate understanding of customer behavior.
• Experience leading a team of high performing front line sales account managers.

Responsibilities

• Achieve Revenue and Growth Objectives as set out in the DB from the large Global Carrier Accounts.
• Increase profitable market-share.
• Evolve business strategy for set accounts to meet the strategic objectives of the business.
• Work with C&C team and provide escalation support in managing and controlling customer receivables.
• Drive customers objective with Internal Stakeholders and ensure CXX.
• Work with Global teams for addressing Global customer requirements in India and SAARC region.

Skills

Analytical skills

Negotiation skills

Relationship building

Communication skills

Leadership

Education

Degree in Management / Engineering or equivalent

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role title: Sales Lead – Hyperscalers Segment

Function: Carrier Connectivity Sales

Band: M3

Department: Enterprise - Carrier & Wholesale Business

Reports to: Head, Connectivity Sales Head

Location: Mumbai

Role Purpose

To develop and manage the FLD Business with Hyperscalers, Neoscalers , CDNs and other ICSP players in India and SAARC region, in line with Vi Carrier & Wholesale Connectivity’s short, medium and long term view of the business. To meet organizational objectives of revenue, growth and market-share as well as other strategic gains with Carrier partners. Drive and Orchestrate Capabilities internally in line with the customer requirements and become a Strategic Partner for our customers.

Key Accountabilities And Decision Ownership

• Achieve Revenue and Growth Objectives as set out in the DB from the large Global Carrier Accounts
• Increase profitable market-share
• Evolve business strategy for set accounts to meet the strategic objectives of the business
• Work with C&C team and provide escalation support in managing and controlling customer receivables
• Drive customers objective with Internal Stakeholder and ensure CXX
• Work with Global teams for addressing Global customer requirements in India and SAARC region

Core Competencies, Knowledge And Experience

• 15 Plus Years of Experience in Carrier or Enterprise Fixed Line Business, in-depth understanding of Carrier Fixed Data Market in India
• Relationship with Hyperscalers, Neoscalers, CDN and ICSP customers and partners and recognition in the Carrier space
• Understanding of key business aspects like Financial modelling, Technology, fixed line products and services, market evolution and Business Strategy
• Analytical and Communication Skills, ability to manage ambiguity
• Negotiation Skills along with innate understanding of Customer behaviour
• Having lead a team of high performing front line sales account managers

Must Have Technical / Professional Qualifications

• Degree in Management / Engineering or equivalent

DB owned: Revenue ~ Rs 100Cr to start with

New Business ~Rs.50Cr to start with

Key Performance Indicators

• Achieve Revenue, Growth and Market-share targets
• CSAT – drive CXX within the set of customer.
• Drive Capability creation internally in line with customer requirements
• Drive customer relationship at all levels to get mindshare and incremental share of wallet and RMS

Direct Reports

Sales Account Manager – 2 to 3

Vodafone Idea Limited

(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership