GlobalLINK Platform Support-Team Lead

STATE STREET CORPORATION; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

STATE STREET CORPORATION is seeking a GlobalLink Platform Support Team Lead in Bengaluru to provide Level-1 client support across GlobalLink applications. You will handle client requests via email and phone, monitor systems, and troubleshoot login and trade-related issues while maintaining SOPs and cross-functional collaboration.

The role requires 6–8 years in securities operations with FX/FI platform support, strong SQL/Power BI/Excel skills, and the ability to work under pressure in a

Qualifications

• Strong customer service mindset with client-focused approach.
• Excellent written and verbal communication skills.
• 6-8 years experience in securities operations with a focus on FX / FI platform support.
• Hands on expertise of SQL database, Power BI and Excel is preferrable.
• Ability to think critically and resolve complex problems.
• Strong excel skills – VLookups and Pivot Tables.
• Ability to work under pressure in a high-volume environment.

Responsibilities

• Handle client requests over mail and phone to demonstrate excellent service and problem resolution.
• Provide first level application support including system monitoring, user setup, and report generation.
• Research and respond to inbound user inquiries from external and internal stakeholders with urgency.
• Diagnose and troubleshoot platform issues including account access, password resets, and certificate issues.
• Update SOPs with evolving changes and best practices.
• Guide users through login issues and platform features.
• Take ownership of shift deliverables and provide handovers.

Skills

Customer service mindset

Excellent communication

SQL

Power BI

Excel

Problem solving

Securities operations

Education

Bachelor's degree in Finance/IT/Business

Tools

SQL

Power BI

Excel

Job description

Who we are looking for:

GlobalLink is State Street’s suite of electronic trading platforms designed to support institutional investors across the full trade lifecycle. Delivered through the LINK digital environment, GlobalLink provides access to multi-asset class trading capabilities—including foreign exchange, fixed income, cash, and post-trade solutions—while integrating pre-trade analytics, execution venues, and post-trade workflows into a single, interoperable platform. By combining State Street’s proprietary applications with third-party connectivity, GlobalLink helps clients improve transparency, enhance execution quality, reduce operational risk, and streamline complex trading and settlement processes across global markets. GlobalLink Platform Support team is the centralised level 1 client support hub for all GlobalLink applications like FX Connect, Currenex, Trade Nexus, Fund Connect, Venturi, BESTEX, GLIM, StreetFX and GlobalLink Payments.

Why this role is important to us

The team you will be joining is GlobalLink Platform Support Team which is the centralized Level-1 client support hub for all GlobalLink applications providing follow-the-sun client support in partnership with global teams. The role includes responsibilities like User access and entitlement management, access and login troubleshoot, ticket triaging and resolution, fund reconciliation & reporting and trade support.

What you will be responsible for

As GlobalLINK Platform Support-Team Lead you will be responsible for:

• Handling client requests over mail and phone to demonstrate excellent client service and problem resolution skills.
• Providing first level application support which includes system monitoring, user set up and maintenance, report generation and inquiry management and resolution.
• Researching, resolving and responding to incoming user inquiries from external and internal stakeholders with urgency.
• Diagnosing and troubleshooting platform issues including account access, password resets, certificate issues and trade related events.
• Understanding the evolving changes, best practices, and new learnings and continuously updating and enhancing standard operating procedures.
• Guiding users through basic login issues and platform features.
• Taking ownership of the shift deliverables and providing handovers and signoffs.
• Reducing the volume of non-value-added tasks and manual tasks.
• Proactively identifying and plugging control gaps within the process.
• Automating process through AI ideas.
• Monitoring system alerts and escalating potential issues and delays to management.
• Ensuring timely resolution, escalation of unresolved or complex issues to Level 2 support.
• Providing excellent telephone etiquette.
• Supporting Application Programming Interface (API) connections.

Knowledge/Experience/Skills Required

• Strong Customer service mindset.
• Excellent written and verbal communication skills.
• 6-8 years experience in securities operations with a focus on FX / FI platform support.
• Hands on expertise of SQL database, Power BI and Excel is preferrable.
• Ability to think critically and resolve complex problems.
• Strong excel skills – VLookups and Pivot Tables.
• Ability to work under pressure, working to deadlines in a high-volume environment.
• User acceptance and System Integration Testing.

Shift Timings

Rotational Shifts serving US, EMEA and APAC zones (Please note that we are not looking for Senior System Engineers or candidates with strong P2 or P3 support experience)

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement