Global Technical Specialist

Hitachi, Ltd.; Bengaluru; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

Hitachi Energy is seeking a Technical Support Specialist with extensive SCADA/EMS/GMS/DMS/OMS analytics and strong IT/OT integration experience. You will qualify opportunities, map requirements to our portfolio, and design technical solutions for customers in a competitive market.

You will lead demo development and bid activities, deliver compelling presentations, and collaborate with virtual teams globally.

Qualifications

• Bachelor’s or master's degree in computer science or software engineering.
• At least 5 years of experience with an electric utility IT/OT integration and/or with a system integrator in analytics for the utility domain.
• In-depth understanding of advanced applications within electric utilities.
• Broad IT/OT knowledge with experience in 3rd party system integration and IT security.
• Excellent writing and presentation skills.

Responsibilities

• Qualify new opportunities by using analytic and diagnostic skills to match user requirements to Hitachi Energy Network Control Solutions.
• Perform presentations and demonstrations of the solutions.
• Design the technical solution offered to the customer.
• Participate in bid preparations and develop compelling demo scenarios for customer demos, workshops and proofs of concept.
• Develop a deep understanding of customer challenges through visits and meetings with diverse customers.
• Map client requirements to Hitachi’s solution portfolio in a competitive market.

Skills

Analytic skills

Presentation skills

Solution design

Demo development

Customer discovery

Requirements mapping

Remote collaboration

Creativity

Team leadership

Compliance awareness

Education

Bachelor’s or Master’s degree in computer science or software engineering

Job description

The opportunity:

We are seeking a highly motivated Technical Support Specialist with experience in SCADA/EMS/GMS/DMS/OMS Solutions including analytics and IT/OT integration. The right candidate will be responsible for strategy and design of the technical solutions in the sales opportunities.

How you’ll make an impact:

• Responsible for qualifying new opportunities by using analytic and diagnostic skills to match user requirements to Hitachi Energy Network Control Solutions

• Perform presentations and demonstrations of the solutions

• Responsible for the design of the technical solution offered to the customer

• Participate in bid preparations

• Take ownership for the development of demo scenarios for customer demos, workshops and proof of concepts

• Develop a deep understanding of customer challenges and needs through customer visits and meetings with a diverse range of existing and potential customers.

• Being a professional and self-motivated driver to understand the client’s business needs, and do the mapping of their requirements with our solution portfolio in a competitive market environment

• Work with virtual teams in multi-cultural environments

• Ability to make the complex simple and show creativity in your approach to problem solving

• Being an analytic team player with the ability to lead and follow as need requires.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for yourcolleagues and the business.

Your background:

• Bachelor’s or master's degree in computer science or software engineering

• At least 5 years of experience with an electric utility working with IT/OT integration and/or with a system integrator working with integration and analytics in the utility domain.

• In-depth understanding of the use of advanced applications within the electric utilities

• Broad IT/OT knowledge with experience in 3rd party system integration and IT security

• Excellent writing and presentation skills