Global Service Manager Change Management

Biopharma Careers; Telangana; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Sandoz is the global leader in biosimilar and generic medicines, delivering affordable medicines worldwide. This Change Management role oversees enterprise-wide governance, CAB coordination, and KPI reporting to minimize business impact and ensure compliant execution of changes.

Join a culture that emphasizes collaboration, continuous improvement, and strong ITSM integration, with a focus on compliant, reliable change delivery across the organization.

Qualifications

• 6+ years of experience in change management and ITSM governance.
• Strong project management and operations execution background.
• Experience with ITSM processes, governance, and CAB coordination.

Responsibilities

• Manage the enterprise-wide change management process.
• Maintain governance for Change including CAB.
• Review changes for impact on business availability and execution.
• Own reporting and KPI for Change Management.
• Maintain compliance posture for Change Management processes.
• Ensure execution of changes and successful closure.
• Perform failed changes analysis and drive continuous improvement.
• Integrate ITSM operations with Change Management processes.

Skills

IT Service Management

Project Management

Operations Management

Change Management

Communication Skills

Analytical Skills

System Integration

Vendor Management

Negotiation

Job description

Job Description Summary

Responsible for managing Change Management Process across the enterprise including Application and Infrastructure. Owning the adherence to the Change Process and preventing any change impact to the business

Job Description

Your Key Responsibilities

• Responsible for managing the change management process for the entire enterprise
• Maintain the governance for Change including CAB
• Review all the changes presented under change management process and review its impact and execution on the availability of Business
• Responsible for all the reporting and KPI for Change Management
• Maintain Compliance posture for the Change Management Process
• Ensure execution of change and its successful closure
• Perform Failed changes analysis and open SIP for constant improvement to the process
• Integrate all ITSM operations with Change Management Process

What you’ll bring to the role

• Strong negotiation and analytical skills with total experience of 6+years.
• Project Management.
• Operations Management and Execution.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

#Sandoz

Skills Desired

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management