Global Service Manager Change Management

Sandoz; India; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

Sandoz is seeking a Change Management professional to lead enterprise-wide Change Management across applications and infrastructure in India. The role focuses on governance, impact assessment, and driving improvements in change execution and compliance.

You will collaborate with IT teams to ensure business availability and seamless integration with ITSM processes. The ideal candidate brings 6+ years of experience in change management, project management, and operations, with strong negotiation

Qualifications

• 6+ years of total experience in change, ITSM, or related roles.
• Proven experience in project management and operations execution.
• Strong negotiation and analytical skills are essential.

Responsibilities

• Manage the enterprise-wide change management process.
• Maintain governance for Change including CAB.
• Review all changes for impact on business availability and execution.
• Own reporting and KPIs for Change Management.
• Maintain compliance posture for the Change Management Process.
• Ensure execution of changes and successful closure.
• Perform failed changes analysis and open SIP for improvement.
• Integrate ITSM operations with Change Management process.

Skills

Project Management

Operations Management

Negotiation

Analytical Skills

IT Service Management

Communication Skills

System Integration

Vendor Management

Job description

Job Description Summary

Responsible for managing Change Management Process across the enterprise including Application and Infrastructure. Owning the adherence to the Change Process and preventing any change impact to the business

Job Description

Your Key Responsibilities:

Your responsibilities include, but not limited to

• Responsible for managing the change management process for the entire enterprise


• Maintain the governance for Change including CAB


• Review all the changes presented under change management process and review its impact and execution on the availability of Business


• Responsible for all the reporting and KPI for Change Management


• Maintain Compliance posture for the Change Management Process


• Ensure execution of change and its successful closure


• Perform Failed changes analysis and open SIP for constant improvement to the process


• Integrate all ITSM operations with Change Management Process

What you’ll bring to the role:

Essential Requirements:

• Strong negotiation and analytical skills with total experience of 6+years.


• Project Management.


• Operations Management and Execution.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment , where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management