Global Service Lead - Fleet Solutions

I00M05 Wipro GE Healthcare Private Limited; Karnataka; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

GE HealthCare is seeking a Global Service Lead for Fleet Solutions to define, design, and integrate service solutions across the product lifecycle. This role anchors the NPI team, ensuring serviceability, diagnostics, and field readiness are embedded in development and deployment for global adoption.

The candidate will collaborate with Product Management, Engineering, Service Operations, Commercial, Quality, and Regulatory teams to deliver scalable, reliable service designs that support rapid,

Responsibilities

• Service Design & Integration: Lead the design and integration of service solutions across the Fleet Solutions portfolio.
• New Product Introduction (NPI) Leadership: Represent Service on cross-functional product development teams and drive readiness for NPIs across global regions.

Job description

Job Description Summary

Global Service Lead, Fleet Solutions is responsible for defining, designing, and integrating service solutions for GE HealthCare Imaging Fleet Solutions products throughout the product lifecycle. As a core member of the New Product Introduction (NPI) team, this role ensures service requirements, serviceability, diagnostics, support processes, training, and field readiness are fully integrated into product development and deployment. The role serves as the global service representative across Product Management, Engineering, Service Operations, Commercial, Quality, and Regulatory teams, driving end-to-end service design and ensuring products are supportable, scalable, reliable, and ready for successful global adoption. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Key Responsibilities:

• Service Design & Integration

  Lead the design and integration of service solutions across the Fleet Solutions portfolio.

  Define service requirements, workflows, diagnostics, support models, and serviceability strategies during product development.

  Ensure service requirements are incorporated into product architecture, system design, and program execution plans.

  Establish Field Replaceable Unit (FRU) strategies, troubleshooting frameworks, and service delivery models.

• New Product Introduction (NPI) Leadership

  Represent Service as a core member of cross-functional product development teams.

  Drive service readiness activities for NPIs, ensuring successful launch and adoption across global regions.

  Supporting the Program Manager and working with the Lead System Designer, ensures that service requirements and outputs integrate properly within the product/program.

  Develop and execute service validation plans, field readiness assessments, and deployment strategies.

  Ensure service deliverables are integrated into the Integrated Program Plan and product release milestones.

  Development and delivery of service documentation and training to ensure success of the product over the entire life cycle and global regions.

  Work with the field service team to capture feedback and incorporating this feedback into future releases.

  Ability to proactively