Global Service Desk

Drishti Consultants; Pune District; On-site; INR 350,000 - 450,000; Full time

Job summary

Drishti Consultants in Pune invites applications for a IT support/helpdesk role. The candidate will handle internal user tickets, ensure accurate categorization, logging, assignment, and timely response, and look for opportunities to improve service delivery.

Fluency in German (minimum B2) is required, and the role involves a 9-hour rotational shift with weekend work. An ITIL Foundation certificate is considered a plus for success in this position.

Qualifications

• German language proficiency required (min B2).
• Willing to work a 9-hour rotational shift with weekend rotations.
• ITIL Foundation certification is a plus.

Responsibilities

• Answering tickets from internal users.
• Ensure incidents and requests are categorized, logged, assigned, tracked, and responded to in a timely manner.
• Identify service improvement opportunities.
• Providing solutions for issues raised by the customer.

Skills

German language (B2)

Education

ITIL Foundation

Job description

Role & responsibilities

• Answering tickets from internal users
• Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner
• Identify service improvement opportunities
• Providing solutions for issues raised by the customer

Preferred candidate profile

• Fluent with spoken & written - German language (min B2 level)
• Open to work for 9 hours rotational shift - Weekend working on rotational basis
• ITIL3/4 foundation certificate is good to have