Global REFM Governance & Performance Senior Analyst

Kimberly-Clark; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Kimberly-Clark in Pune, India, seeks a Supplier Governance Analyst to lead governance routines, KPI tracking, and financial analysis for Global Business Services Real Estate and Facilities Management. You will collaborate with global stakeholders, manage contracts, and drive continuous improvement using Excel, Power BI, and PowerPoint to deliver executive-ready insights across time zones.

Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in Real Estate, Facilities Management, Engineering, Procurement, or a related field is preferred.
• 6-10 years of experience in supplier governance, facilities management, real estate operations, outsourced services, or contract performance management.
• Direct experience managing supplier performance routines such as monthly reviews, QBRs, KPI scorecards, action logs, issue escalation, and performance tracking.
• Experience with contract obligations, service levels, financial baselines, savings glidepath tracking, budget and forecast support, and fee-at-risk or service-credit calculations.
• Strong analytical capability using Excel, PowerPoint, Power BI, and related tools, including data validation, trackers, performance summaries, and executive-ready reporting.
• Experience coordinating diverse stakeholders and suppliers in a matrixed global environment.
• Strong written and spoken English.
• Ability to travel up to 10% as required and work across time zones, including flexible hours in a global role.

Responsibilities

• Drive recurring supplier governance routines, including monthly reviews, quarterly business reviews, KPI scorecards, action logs, issue escalation, and performance tracking.
• Monitor supplier services through disciplined, data-driven performance management across service delivery, financial performance, and savings.
• Prepare performance insights and executive-ready summaries for governance forums and stakeholder decisions.
• Manage action plans, follow-ups, issue resolution, and performance improvement commitments.
• Work with contract obligations, service levels, financial baselines, savings glidepaths, budgets, and forecasts.
• Support fee-at-risk, service-credit, savings, and cost-avoidance calculations and tracking.
• Analyze complex contract, operational, and financial data and validate information used for reporting.
• Identify risks and support the development and implementation of practical countermeasures.
• Identify and support operational excellence, process improvement, savings, and cost-avoidance opportunities.
• Support supplier migrations, contract lifecycle activities, and continuous improvement initiatives.
• Maintain trackers, governance artifacts, performance summaries, and supporting documentation.
• Apply a progress-over-perfection mindset while maintaining accountability, quality, and momentum.
• Partner with REFM Global Process Owners and global and regional stakeholders to support disciplined supplier service delivery.
• Coordinate effectively with suppliers, Procurement, Finance, and other internal and external stakeholders.
• Communicate complex performance, financial, contract, and operational information clearly across diverse stakeholder levels.
• Operate effectively in a global, matrixed environment and across time zones, including flexible working hours when required.

Skills

KPI management

Data analysis

Stakeholder collaboration

Excel

Power BI

Financial tracking

Education

Bachelor’s degree in Real Estate / Facilities Management / Engineering / Procurement

Tools

PowerPoint

Power BI

Job description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you: innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

In this role, you will deliver recurring governance processes, prepare data-driven performance insights, manage action plans, and help identify and implement risk countermeasures, savings, cost avoidance, operational excellence, and process improvements. You will also support supplier migrations, contract lifecycle activities, and continuous improvement while partnering with REFM Global Process Owners, global and regional stakeholders, suppliers, Procurement, Finance, and other teams. It starts with YOU.

The Supplier Governance Analyst drives supplier governance, KPI performance, and financial tracking for Global Business Services Real Estate and Facilities Management (GBS REFM).

Job responsibilities include:

Supplier Governance & Performance Management

• Drive recurring supplier governance routines, including monthly reviews, quarterly business reviews, KPI scorecards, action logs, issue escalation, and performance tracking.

• Monitor supplier services through disciplined, data-driven performance management across service delivery, financial performance, and savings.

• Prepare performance insights and executive-ready summaries for governance forums and stakeholder decisions.

• Manage action plans, follow-ups, issue resolution, and performance improvement commitments.

Financial, Contract & Risk Management

• Work with contract obligations, service levels, financial baselines, savings glidepaths, budgets, and forecasts.

• Support fee-at-risk, service-credit, savings, and cost-avoidance calculations and tracking.

• Analyze complex contract, operational, and financial data and validate information used for reporting.

• Identify risks and support the development and implementation of practical countermeasures.

Operational Excellence & Continuous Improvement

• Identify and support operational excellence, process improvement, savings, and cost-avoidance opportunities.

• Support supplier migrations, contract lifecycle activities, and continuous improvement initiatives.

• Maintain trackers, governance artifacts, performance summaries, and supporting documentation.

• Apply a progress-over-perfection mindset while maintaining accountability, quality, and momentum.

Stakeholder & Supplier Collaboration

• Partner with REFM Global Process Owners and global and regional stakeholders to support disciplined supplier service delivery.

• Coordinate effectively with suppliers, Procurement, Finance, and other internal and external stakeholders.

• Communicate complex performance, financial, contract, and operational information clearly across diverse stakeholder levels.

• Operate effectively in a global, matrixed environment and across time zones, including flexible working hours when required.

Analytics & Reporting

• Use Excel, PowerPoint, Power BI, and related tools for data validation, trackers, analysis, performance summaries, and executive-ready reporting.

• Translate complex data into clear insights, risks, actions, and decision points.

• Ensure reporting is accurate, timely, consistent, and suitable for governance discussions.

To succeed in this role, you will need the following qualifications:

• Bachelor’s degree in Real Estate, Facilities Management, Engineering, Procurement, or a related field is preferred.

• 6-10 years of experience in supplier governance, facilities management, real estate operations, outsourced services, or contract performance management.

• Direct experience managing supplier performance routines such as monthly reviews, QBRs, KPI scorecards, action logs, issue escalation, and performance tracking.

• Experience working with contract obligations, service levels, financial baselines, savings glidepath tracking, budget and forecast support, and fee-at-risk or service-credit calculations.

• Strong analytical capability using Excel, PowerPoint, Power BI, and related tools, including data validation, trackers, performance summaries, and executive-ready reporting.

• Experience coordinating diverse stakeholders and suppliers in a matrixed global environment.

• Strong written and spoken English.

• Ability to travel up to 10% as required and work across time zones, including flexible hours in a global role.

Preferred Qualifications

• IFMA Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent certification.

• Working capability in Spanish.

Leadership Behaviors & Core Capabilities

• Demonstrates Care, Own, Act.

• Collaboration and accountability.

• Bias for action and progress over perfection.

• Supplier governance and performance management.

• Financial, contract, and risk analysis.

• Executive communication and stakeholder influence.

• Operational excellence and continuous improvement.

Additional Role Information

This job description provides an overview of the role’s responsibilities. Detailed processes are managed through the role card, governance playbook, service catalogs, RACIs, standard operating procedures, and annual objectives.

Led by Purpose. Driven by You.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration without regard to any characteristic protected by law.

The statements above describe the general nature and level of work performed by employees assigned to this classification and are not an exhaustive list of all duties, responsibilities, and skills. Employment is subject to verification of local policies.