Global Product Support Engineer , Sr

Lam Research Corporation; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Lam Research Corporation in Bengaluru, India, is seeking a Global Product Support Engineer to serve as the technical backbone for field engineers and customers. You will diagnose, troubleshoot, repair, and debug complex semiconductor equipment, delivering swift resolution and customer satisfaction.

This role requires 2–5 years of experience, a engineering degree, strong analytical and communication skills, and willingness for onsite support with hybrid work options.

Qualifications

• Engineering degree required, Computer Science/IT/Electronics preferred.
• 2–5 years of relevant experience in product support or semiconductor equipment.
• Strong analytical and debugging skills; excellent written and verbal communication.

Responsibilities

• Support and manage customer-facing software activities including escalation management, upgrades, patch creation and testing, and maintenance of install-base health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and system-level issues with cross-functional teams.
• Coordinate Lab SW Upgrades and prepare for upgrades.
• Monitor Lab Issues and provide quick resolution and root cause analysis.
• Partner with development, program management, and cross-functional teams to support new product introductions (Alpha/Beta readiness).
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Onsite assignments for escalation and customer management.

Skills

Analytical skills

Troubleshooting

Communication

Customer escalation handling

Education

Bachelor's degree in Engineering

Job description

Eligibility CriteriaBachelor’s degree in engineering preferably Computer Sc / Electronics / Information TechnologyYears of Experience – 2 to 5 yearsThe impact you’ll makeAs a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.Roles and ResponsibilitiesSupport and manage customer‑facing software activities for Lam products including escalation management, upgrades, patch creation and testing, and maintenance of install‑base health at customer sites.Investigate, troubleshoot, debug, and resolve software and system‑level issues by analyzing logs, reviewing code where needed, and collaborating with cross‑functional engineering teams to identify root cause and drive issues to closure.Coordinate and execute Lab SW Upgrades, Perform green to green preparation for UpgradesMonitor Lab Issues and provide quick resolution and root cause analysisPartner with development, program management, and cross‑functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.Collaborate with cross-functional teams to ensure timely issue resolutionOnsite assignments for escalation & customer managementMandatory SkillsStrong analytical, problem solving and troubleshooting skillsExcellent written/verbal communication skillsWorking knowledge of Computer Architecture and Operating systemsPrior Experience in handling Customer EscalationsDesired SkillsExperience in working with real-time control systemExperience in the semiconductor equipment manufacturing industryOur commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.