Global Process Experience Consultant

Tesco India; Bengaluru; On-site; INR 7,00,000 - 12,00,000; Full time

Job summary

A leading retail company in Bengaluru is seeking a candidate to support GPX Senior Consultants and Business Partners in delivering business improvements effectively. The role involves stakeholder management, continuous improvement initiatives, and training facilitation. Ideal candidates should have a background in project management, strong analytical skills, and experience in lean methodologies.

Qualifications

• Experience in project management or business analyst roles.
• Ability to lead continuous improvement initiatives.
• Strong skills in stakeholder engagement and data interpretation.

Responsibilities

• Support GPX Senior Consultants and Business Partners for effective improvement delivery.
• Engage and manage stakeholders to understand the case for change.
• Deliver training and workshops for operational leaders and their teams.

Skills

Lean Six Sigma

Change Management

Project Management

Analytical skills

Stakeholder management

Data analysis

OpEx and CI Coaching

Critical thinking

Education

Bachelor's degree in relevant field

Tools

MS Office

Job description

- Supporting GPX Senior Consultants and GPX Business Partners to ensure improvements are scoped, evaluated and delivered effectively and on time; appropriate ownership of governance including documentation such as project plans, RAID logs, benefit trackers etc

- OpEx and CI Leadership, coaching, mentoring and trusted advisor status in supporting team leaders and ops managers in working with their teams to identify areas for improvement (coaching them where required) and helping to take these ideas forward through to implementation; therefore helping drive a culture of continuous improvement throughout the operation

- Helping ensure colleagues are supported by the very best processes to do their job by gathering detailed requirements and mapping processes through facilitated workshops, managing Natural Work Teams, holding effective stakeholder meetings and by analysing and interpreting data to identify trends and opportunities

- Effectively engaging and managing stakeholders alongside the Senior Consultants, fully understanding the case for change and benefits of improvements to customers and colleagues

- Building strong relationships with colleagues across relevant operations, working together collaboratively (in NWTs where required) to identify opportunities and drive change

- Support GPX Consultants Business Unit scale/scope cost transformation Discovery analysis to identify efficiencies, process, people and technology solutions

- Spotting opportunities and leading streams of work effectively, managing CI projects, owning improvement recommendations, effectively delivering change that adds value for colleagues and customers, appropriately managing risks & impacts to other processes.

- Applying appropriate tools and methodologies so that changes are delivered in a controlled and consistent way.

- Being an ambassador for change, embracing change and positively influence others to do the same, always ensuring we are putting the customer at the heart of everything we do.

- Support and ownership of key tools and methodologies within GPX as a subject matter expert

- Design, delivery and facilitation of training and workshops for operational leaders and their teams

- Mapping processes to Tesco Service Model & Process Architecture principles

Refer to "About the Role"

• Ideally Project Manager, Business Analyst, Product owner, Change Manager (or similar role)
• Analytical
• Lean Six Sigma, Kaizen, Systems Thinking (or similar methodologies)
• Project Management (e.g. producing project plans, managing critical paths, maintaining RACIs & exception logs)
• Change Management
• Project management
• Kaizen, Workshop and Training delivery
• Managing and delivering change
• Data analysis
• Stakeholder management and engagement, including effective influencing & comms
• Effective prioritisation and cost/ benefit analysis
• Managing risks and issues
• OpEx and CI Coaching and Mentoring of Teams, Champions, Leaders
• Critical thinking - connecting problems to solutions
• Use of MS Office

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation