Global Partner Operations - Business Development Manager

Laundryheap Limited; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Laundryheap is expanding its Partner Operations in India, focusing on building a robust B2B and B2C partner network across global markets. You will lead the Partner Operations team, drive strategic partnerships, and negotiate commercial terms while collaborating with Legal, Finance, and regional teams to scale operations.

As a hands-on leader, you will shape processes, recruit and mentor teammates, and deliver on partner acquisition targets, all while ensuring high service quality across markets.

Qualifications

• 3+ years in Business Development, Partnerships, or similar.
• Experience leading and coaching a team.
• Strong communication, presentation, and negotiation skills.
• Experience negotiating commercial agreements.
• Familiar with CRM platforms (Salesforce/HubSpot).
• Experience in international markets.
• Bachelor's degree in Business or related field.
• Excellent English; Hindi or Urdu a plus.

Responsibilities

• Lead and support the Partner Operations team through coaching and guidance.
• Set goals, monitor performance, and enable professional growth.
• Grow B2C and B2B partner networks through market research and strategy.
• Lead commercial discussions and contract negotiations with Legal and Finance.
• Drive partner acquisition targets while maintaining service quality.
• Collaborate with regional teams to scale operations.

Skills

Leadership

Negotiation

Communication

Data analysis

Strategic thinking

Pipeline management

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Google Data Studio

Power BI

Job description

Join us at Laundryheap

At Laundryheap, were on a mission to make laundry and dry cleaning effortless. Through our technology-driven platform, we pick up, clean, and deliver clothes within 24 hours, helping thousands of customers across 11 global markets.

As we continue to grow, were looking for passionate, collaborative people who are excited to build something meaningful with us. If you enjoy solving problems, building strong relationships, and working in a fast-paced international environment, wed love to hear from you.

Were currently looking for a Business Development Manager - Partner Operations to join our growing team in our India office.

About the Role

Reporting to the Head of Partner Operations, youll play a key role in growing and strengthening Laundryheaps global partner network. Youll lead our Business Development team, develop partnerships across both B2C and B2B markets, and help shape how our Partner Operations function evolves as we continue expanding internationally.

This is a hands-on leadership role where youll collaborate with teams across multiple countries, build long-term strategic partnerships, and contribute directly to Laundryheaps growth.

What Youll Be Doing Lead and Support Your Team

Youll create an environment where your team can do their best work by:

• Leading and supporting the Partner Operations Business Development team through coaching, mentoring, and day-to-day guidance.
• Setting clear goals, monitoring performance, and helping team members grow professionally.
• Supporting regional Business Development Associates across our global markets.
• Acting as the main point of contact for escalations and ensuring the team has the support they need.
• Tracking team performance and partner acquisition goals, while sharing regular updates with leadership.
• Continuously improving processes and helping build the future structure of the Partner Operations function as we scale.

Grow Our B2C Partner Network

Youll help us expand our network of laundry partners by:

• Identifying new partnership opportunities through market research and competitor analysis.
• Developing strategies to grow our partner network across existing and new markets.
• Building strong relationships with partner facilities and creating long-term, mutually beneficial partnerships.
• Leading commercial discussions and contract negotiations in collaboration with Legal and Finance teams.
• Driving partner acquisition targets while ensuring high service quality.

Build Our B2B Partner Operations

As our B2B business grows, youll:

• Design and improve scalable processes for identifying and onboarding B2B partners.
• Manage the full partnership journey-from sourcing and outreach to negotiation, onboarding, and operational launch.
• Maintain and improve partner contracts and commercial terms.
• Monitor pricing, market trends, and competitor activity to identify new opportunities.
• Support new partners through onboarding and resolve operational challenges during launch.
• Work closely with Regional Operations teams to understand market needs and maintain quality standards.
• Document best practices to help replicate successful partnership models across markets.

Collaborate Across Teams

Youll work closely with colleagues across the business to:

• Ensure we have the right partner capacity to support business growth.
• Identify and communicate potential capacity risks before client launches.
• Share regular updates on partnership pipelines and business performance.
• Represent Partner Operations in cross-functional planning and expansion initiatives.

What Were Looking For

Were looking for someone who enjoys building relationships, solving problems, and helping teams succeed.

Ideally, youll bring:

• 3+ years of experience in Business Development, Partnerships, or a similar role, preferably in a fast-growing company or startup.
• Previous experience managing and developing a team through coaching, performance management, and day-to-day leadership.
• Strong communication, presentation, and negotiation skills.
• Confidence leading remote discussions and negotiations with international stakeholders.
• Experience building and managing partner pipelines and recruitment strategies.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• A proactive mindset with creative approaches to business development and lead generation.
• Excellent organisational skills and the ability to work independently.
• Experience negotiating commercial agreements and managing long-term strategic partnerships.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar.
• Experience using reporting or business intelligence tools (such as Google Data Studio or Power BI) is an advantage.
• Experience working across international markets with strong cultural awareness.
• Strong commercial acumen and a data-driven approach.
• Bachelors degree in Business, Sales, Supplier Management, or a related field (or equivalent practical experience).
• Excellent English communication skills. Hindi or Urdu language skills are a plus.

Why Join Laundryheap

At Laundryheap, youll be part of a collaborative, international team where your ideas are valued and your impact is visible. We believe in giving people ownership, encouraging continuous learning, and creating opportunities to grow alongside the business.

If youre someone who enjoys taking initiative, building meaningful partnerships, and helping shape the future of a growing global company, wed love to meet you.

Come join us and help build the future of Partner Operations at Laundryheap.