Global Medical Information Team Lead

Takeda; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive Salary + Bonus

Hybrid work environment

Healthcare Insurance Plans

Group Life Insurance

Employee Assistance Program

Learning platforms

Diversity & Inclusion programs

Home Internet & Mobile reimbursements

Employee Referral Program

Leaves: parental and bereavement

Job summary

Takeda's Innovation Capability Center in Bengaluru seeks a leader to drive Global Medical Information (GMI) capabilities. You will oversee content lifecycle, localization, and risk management, coordinating with Content Factory Integration and Service Delivery teams to ensure high-quality medical information services.

Required are 9–12 years in biopharma/healthcare info, strong leadership, and fluency in English.

Qualifications

• Strong knowledge of Medical Information workflows, content lifecycles and contact-center operations.
• Experience leading teams in biopharmaceutical or healthcare information services.
• Fluent English communication is required; additional languages are advantageous.

Responsibilities

• Lead Bengaluru GCM Global Medical Information capability across Content Factory Integration Leads and Service Delivery Leads.
• Oversee content lifecycle, localization, and risk management aligned with quality standards and KPIs.
• Manage capacity, prioritization, and service expectations with Global Medical Information teams.
• Ensure training, SOPs, escalation contacts, and onboarding materials for the GCM team.

Skills

Medical Information workflows

Team leadership

English fluency

Education

Medical or life sciences degree

Job description

Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team

Role Objectives:

• Lead the Bengaluru GCM Global Medical Information capability across Global Medical Information Content Factory Integration Leads and Global Medical Information Service Delivery Leads.

• Ensure high quality and consistent GCM Medical Information service delivery, Medical Information content production oversight and monitoring, and coordination and support of risk management activities in accordance with Global Medical Information quality standards and KPI

Key Responsibilities:

Global Medical Information Team Management

• Lead and develop individual contributors across GMI Content Factory Integration,support with Med Info Service Delivery and Risk Management workstreams

• Manage prioritization, capacity, and service expectations in collaboration with theGlobal Medical Information teams

• Establish clear operating rhythms, handoffs and decision boundaries with GlobalMedical Information

• Maintain role-based training, SOPs, escalation contacts and onboarding materials forthe GCM team

Content Factory Integration & Content Lifecycle

• Oversee the single-entry-point to the Content Factory for new, updated, localized andreusable Medical Information content

• Ensure the Global Medical Information Content Factory Integration Lead manages thedirect Content Factory relationship, including briefs, source packages, timelines,revisions and workflow status

• Promote reuse of approved content and appropriate routing of requests to reuse,update, localization or net-new development pathways

• Ensure request records, metadata, version history, repository handoffs and content-lifecycle status are complete and traceable

Medical Information Service Delivery & Risk Management Activities

• Oversee Medical Information case management, escalation workflows, serviceperformance, handoffs, capacity, and quality monitoring across Global MedicalInformation teams and call-center vendors.

• Oversee scorecards, service reviews, recurring issue analysis, operational gapescalation, and implementation of agreed continuous improvements.

• Oversee risk management activities, including audit & inspection documentationretrieval, evidence-pack preparation, activity tracking, and monitoring of openCorrective and Preventive Actions (CAPAs) related to Medical Information.

Qualifications:

Experience:More than 9- 12 years of related experience; more than 7 years in the biopharmaceutical industry; more than 7 years in Medical Information, inquiry operations, content operations or healthcare contact-center services; experience leading teams or senior individual contributors preferred

Technical skills:

• Strong knowledge of Medical Information workflows, content lifecycles and contact-center operations

• Experience leading teams

• Understanding of adverse-event, product-quality and complex-inquiry escalation requirements

• Experience with audit readiness, operational performance, service partners and Medical Info platforms

• Digital/AI fluency: Demonstrated ability to leverage digital tools (e.g., generative AI, automation, analytics) to improve Medical Information content operations, quality, compliance, and cycle times.

Education: A Medical, scientific, pharmacy, nursing, life sciences, healthcare administration, business or related degree is required; an advanced degree is preferred

Languages:Fluent English required; additional languages advantageous

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

#Li-Hybrid

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time