Global Medical Information Team Lead

IND - 2028 Takeda Innovations India Private Limited; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work environment

Healthcare Insurance Plans

Group Life Insurance

Job summary

IND - 2028 Takeda Innovations India Private Limited in Bengaluru seeks a senior leader to run Global Medical Information (GMI) capability across Content Factory Integration and Service Delivery. You will ensure high-quality, compliant medical information delivery and oversee content production and risk management aligned to Takeda standards.

You will drive modernization with digital tools, mentor teams, manage audits, and coordinate with partners to sustain patient safety and information

Qualifications

• More than 9–12 years in related field with leadership experience.
• Deep knowledge of Medical Information workflows and content lifecycles.
• Experience with audit readiness and CAPA processes.

Responsibilities

• Lead GMI capability across Content Factory Integration and Service Delivery.
• Oversee risk management activities, CAPAs, and quality monitoring.
• Coordinate with call-center vendors and internal teams for service delivery.

Skills

Medical Information

Team Leadership

Content Lifecycle

Quality & Compliance

AI & Analytics

Stakeholder Management

Education

Advanced degree in medical/science or related field

Tools

AI tools

Analytics platforms

Content Management Systems

Job description

Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Role Objectives

Lead the Bengaluru GCM Global Medical Information capability across Global Medical Information Content Factory Integration Leads and Global Medical Information Service Delivery Leads. Ensure high quality and consistent GCM Medical Information service delivery, Medical Information content production oversight and monitoring, and coordination and support of risk management activities in accordance with Global Medical Information quality standards and KPI.

Key Responsibilities

Global Medical Information Team Management Lead and develop individual contributors across GMI Content Factory Integration, support with Med Info Service Delivery and Risk Management workstreams Manage prioritization, capacity, and service expectations in collaboration with the Global Medical Information teams Establish clear operating rhythms, handoffs and decision boundaries with Global Medical Information Maintain role-based training, SOPs, escalation contacts and onboarding materials for the GCM team Content Factory Integration & Content Lifecycle Oversee the single-entry-point to the Content Factory for new, updated, localized and reusable Medical Information content Ensure the Global Medical Information Content Factory Integration Lead manages the direct Content Factory relationship, including briefs, source packages, timelines, revisions and workflow status Promote reuse of approved content and appropriate routing of requests to reuse, update, localization or net-new development pathways Ensure request records, metadata, version history, repository handoffs and content-lifecycle status are complete and traceable Medical Information Service Delivery & Risk Management Activities Oversee Medical Information case management, escalation workflows, service performance, handoffs, capacity, and quality monitoring across Global Medical Information teams and call-center vendors. Oversee scorecards, service reviews, recurring issue analysis, operational gap escalation, and implementation of agreed continuous improvements. Oversee risk management activities, including audit & inspection documentation retrieval, evidence-pack preparation, activity tracking, and monitoring of open Corrective and Preventive Actions (CAPAs) related to Medical Information.

Qualifications

Experience: More than 9- 12 years of related experience; more than 7 years in the biopharmaceutical industry; more than 7 years in Medical Information, inquiry operations, content operations or healthcare contact-center services; experience leading teams or senior individual contributors preferred Technical skills: Strong knowledge of Medical Information workflows, content lifecycles and contact-center operations Experience leading teams Understanding of adverse-event, product-quality and complex-inquiry escalation requirements Experience with audit readiness, operational performance, service partners and Medical Info platforms Digital/AI fluency: Demonstrated ability to leverage digital tools (e.g., generative AI, automation, analytics) to improve Medical Information content operations, quality, compliance, and cycle times. Education: A Medical, scientific, pharmacy, nursing, life sciences, healthcare administration, business or related degree is required; an advanced degree is preferred Languages: Fluent English required; additional languages advantageous

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

About ICC IN TAKEDA

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Location and Working Type

#Li-Hybrid Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time

Takeda is an equal opportunity employer. For applicants of U.S and Puerto Rico positions: Learn about our commitment to Equal Employment Opportunity (EEO).

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.