Global Marketing Hub Specialist

Castrol; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Castrol is seeking a Global Marketing Hub Specialist to drive delivery excellence in Marketing Operations. The role focuses on monitoring KPIs, dashboards and cost reporting while leading global process improvements.

You will coordinate with cross-functional teams and external partners to ensure high-quality service delivery across hubs. Ideal candidates bring 10+ years in Marketing Operations or related fields, strong analytical skills, and experience with Lean/Six Sigma or Agile methods to

Qualifications

• 10+ years in Marketing Operations, Shared Services or related field.
• Strong analytical skills with KPI, dashboard and reporting experience.
• Experience with Lean, Six Sigma or Agile process improvement is preferred.
• Excellent stakeholder management and cross‑functional collaboration.

Responsibilities

• Drive delivery excellence by monitoring quality, timeliness and service levels.
• Maintain KPIs, dashboards, service reporting and action trackers.
• Analyze trends and perform root cause analysis for performance gaps.
• Lead process improvement, standardization, automation and efficiency initiatives.
• Prepare governance reviews, track risks, actions and decisions to closure.
• Coordinate escalations and monthly cost reporting.
• Support onboarding of new services, activities and markets.
• Track value realization and identify scalable improvement opportunities.

Skills

Marketing operations

KPI dashboards

Root cause analysis

Stakeholder management

Process improvement

Lean

Six Sigma

Global collaboration

Job description

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job Description

About the team

The Global Marketing Hub Specialist supports the consistent, efficient and high-quality execution of services delivered through the Marketing Hub. The role drives delivery excellence, performance visibility, continuous improvement and operational discipline across Hub activities.

Key Tasks

• Drive delivery excellence through monitoring quality, timeliness, responsiveness and service expectations.
• Maintain KPIs, dashboards, service reporting and action trackers.
• Analyze trends and perform root cause analysis to address performance gaps.
• Lead process improvement, standardization, automation and operational efficiency initiatives.
• Prepare governance reviews, track risks, actions and decisions to closure.
• Act as coordination point for operational escalations and monthly cost reporting.
• Support onboarding of new services, activities and markets.
• Track value realization and identify opportunities for scalable improvements.

Experience Required

• 10+ years of experience in Marketing Operations, Shared Services, Business Operations, Service Delivery or Commercial Excellence.
• Strong analytical skills with KPI, dashboard and reporting experience.
• Expertise in structured problem solving and root cause analysis.
• Experience in process improvement and operational excellence initiatives.
• Strong stakeholder management and influencing skills.
• Experience working with global teams, agencies or outsourced service providers.
• Knowledge of Lean, Six Sigma, Agile or workflow automation is preferred.
• Strong commercial awareness and understanding of cost, quality and efficiency drivers.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [e-mail].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.