Global Lead Application Service Assurance and Governance

IN04 (FCRS = IN004) Sandoz Private Limited; Telangana; Híbrido; INR 4.000.000 - 7.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Hybrid work model

Health benefits

Learning & development

Descripción de la vacante

Sandoz is seeking a Global Lead - Application Service Management to drive end-to-end AMS strategy, governance, and cost optimization for a global portfolio. You will lead a distributed team, oversee service delivery, and ensure security, compliance, and performance across applications worldwide.

Based in India with flexible hybrid work, you will partner with suppliers, manage budgets, and advance ITIL-aligned operations, incident/problem/change management, and continuous service improvement to

Formación

• Bachelor's degree in Computer Science, IT, Engineering, Business, or a related discipline.
• 15+ years of IT experience with leadership within Application Management Services or Managed Services environments.
• Demonstrated experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor performance.

Responsabilidades

• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
• Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
• Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.
• KPI: Deliver agreed service levels, operational targets, financial commitments, and control compliance objectives across the global AMS portfolio.

Conocimientos

Leadership

ITIL

Stakeholder management

Service management

Budgeting & forecasting

Vendor management

Governance & compliance

SLA/KPI management

Change management

Educación

Bachelor's degree in Computer Science/IT/Engineering/Business

Postgraduate qualification (MBA/related)

Herramientas

ITIL Certification

Descripción del empleo

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Global Lead - Application Service Management

You will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Your Key Responsibilities

• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
• Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
• Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.
• KPI: Deliver agreed service levels, operational targets, financial commitments, and control compliance objectives across the global AMS portfolio.

What You'll Bring to the Role

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 15+ years of IT experience, including significant leadership experience within Application Management Services, Application Operations, or Managed Services environments.
• Demonstrated experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor commercial performance.
• Proven leadership experience managing globally distributed teams and service delivery organizations.
• Strong expertise in ITIL practices and enterprise application service management processes.
• Experience leading service transition, operational governance, SLA/KPI management, and continuous service improvement initiatives.
• Experience overseeing operational controls, audit requirements, risk management, and compliance activities.
• Exceptional stakeholder management, communication, negotiation, and strategic decision-making skills.

Essential Skills

Strong leadership, service management, commercial acumen, operational governance, and stakeholder management capabilities.

Languages

Fluent English, written and spoken.

Desirable Requirements

• Postgraduate qualification in Management, Business Administration, or a related field.
• ITIL certification and experience within pharmaceutical, life sciences, or other regulated industries, including GxP/CSV environments.

You’ll Receive

• Competitive compensation and performance-based rewards.
• Flexible and hybrid working arrangements.
• Comprehensive health and wellbeing benefits.
• Access to learning, development, and leadership growth opportunities.
• Global career development within a dynamic and innovative organization.
• Inclusive and collaborative workplace culture focused on continuous improvement and personal growth.
• We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth.

We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. While we are proud of this achievement, we have an ambition to do even more. With investments in new development capabilities, production sites, strategic acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to affordable, high-quality medicines sustainably. Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues who thrive in an agile environment. We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth. Join us and help shape the future of healthcare.

Skills Desired

• Budget Management
• Business Acumen
• Performance Management
• Planning
• Risk Management
• Service Delivery Management
• Stakeholder Management
• Waterfall Project Management

Our Purpose

The purpose here at Sandoz is pioneering access for patients. As the global leader in 'off-patent' high quality medicines, we are able to make medicine more affordable and accessible. Our broad global portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more! Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!