Global IT Support Engineer L2 @ Gurugram (Immediate joiners required)

Team Computers; Gurugram District; On-site; INR 420,000 - 700,000; Full time

Job summary

Team Computers in Gurgaon is seeking a Global IT Support Engineer to join our office-based team on a rotational shift. You will handle helpdesk tickets, manage user accounts, VPN/MFA, AD, and MS365, with collaboration across Infrastructure, CRM, and Web teams. Excellent communication is essential.

The role requires a minimum of 3 years of IT support experience and a proactive, customer-focused mindset. This position offers an on-site office environment in Gurugram with a team-oriented culture.

Qualifications

• Minimum 3 years of IT support experience
• Excellent communication skills
• Shift: Rotational; 5 days Mon-Fri; Location: Gurgaon (Office)

Responsibilities

• Incident triage and prioritization.
• SOP and KB adherence.
• Documentation and ticket updates.
• Escalation management to L2/L3 teams.
• Service ownership and SLA awareness.

Skills

Zendesk

Microsoft 365

Active Directory

Password & account mgmt

VPN MFA

Windows support

MSCRM

Onboarding / Offboarding

Tools

Kaseya

SCCM

Job description

Greetings!

Job Title: Global IT Support Engineer

Location: Gurgaon (Work from Office)

Shift: Rotational

5 days working (Mon to Fri)

Experience: Min 3 Years

Excellent communication skills required

Technical Skills

• Zendesk ticket management and routing.
• Microsoft 365 and Active Directory administration.
• Password resets, account unlocks, and distribution group management.
• VPN and MFA support.
• Windows desktop and Office application support.
• Kaseya remote support tools and SCCM
• Basic MSCRM and web application support.
• User onboarding and offboarding administration.

Operational Skills

• Incident triage and prioritization.
• SOP and KB adherence.
• Documentation and ticket updates.
• Escalation management to L2/L3 teams.
• Service ownership and SLA awareness.

Soft Skills

• Customer service orientation.
• Effective communication.
• Problem-solving mindset.
• Time management.
• Team collaboration across Infrastructure, CRM, Web, and Business teams.