Global Head of Cybersecurity Service Resilience

HSBC; Hyderabad; On-site; INR 25,00,000 - 35,00,000; Full time

Job summary

A leading international bank is seeking an experienced Head of Cyber Service Resilience in Hyderabad. The role involves leading cybersecurity production support and incident management, driving data protection strategies, and developing a high-performing team. Ideal candidates will have extensive cybersecurity experience and a proven leadership track record. Competitive compensation and growth opportunities are offered.

Qualifications

• Extensive experience in cybersecurity leadership and strategy.
• Proven track record in managing IT incidents and driving problem resolution.
• Strong understanding of data protection and IT service management.

Responsibilities

• Lead Production Support for Cybersecurity technology services.
• Manage major IT incidents and provide 24x7 incident management.
• Drive problem prioritization and sustainable resolution.

Skills

Incident management

Cybersecurity strategy

Data protection

Team leadership

Job description

Some careers have more impact than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Cyber Service Resilience.

Location: Hyderabad / Bangalore

Department Background:

Our Cybersecurity team helps maintain a strong, secure technology and data infrastructure—using industry-leading techniques, real-time data analytics, and controls to enhance protection against cyber-attacks.

The Opportunity:

• Our Technology teams work closely with HSBC’s Global Businesses and Markets to design, build, and run digital services that allow millions of our customers around the world to bank quickly, simply, and securely. We manage technology infrastructure, data centers, and core banking systems powering the bank’s operations, with one of the largest technology estates in the industry.
• We are looking for a Cybersecurity leader to shape our long-term strategy and accelerate delivery, as the accountable owner for Data Protection across the bank. This senior role reports directly to the Global Head of Cyber Technology & Engineering.

What you’ll do:

• Lead Production Support for Cybersecurity’s technology services and tooling across the bank, including managing major IT incidents, providing 24x7 incident management, and supporting third-party (including SaaS) tool production support services.
• Lead Problem Management for Cybersecurity’s technology services, driving problem prioritization, support, and tracking for sustainable resolution, along with thematic assessments for improvement.
• Lead hygiene management for Cybersecurity’s technology services, including patching, automation, vulnerability remediation, and maintaining hygiene practices.
• Lead communities of practice for Cyber IT Service Owners, acting as Cyber’s delegate for relevant themes such as service continuity, data backup, and inventory management. Support the outsourcing of tasks where appropriate.
• Drive Observability practices across Cybersecurity’s technology services, including enhancing logging, monitoring, and alerting capabilities, and establishing a Center of Excellence for observability.
• Manage endpoint agent lifecycle management for all Cyber endpoint agents and sensors, working on automation and simplification of agent management.
• Develop and inspire a team of experienced engineers across multiple markets to meet strategic goals.
• Create partnerships with Capability Engineering teams to support new products and services, including defining service levels and maintaining operational runbooks.