Global BI&A Product Senior Manager (Portal Squad)

Boston Consulting Group; Gurugram District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Boston Consulting Group is seeking an experienced Enterprise Services leader to own the MyMetrics reporting portal. You will oversee operations, governance, and content management for a global audience, guiding a team and aligning with product leadership to shape the roadmap.

You will collaborate with BI&A, data architecture, and technology teams, ensuring security, access controls, and scalable processes. A strong emphasis on cross‑functional leadership and delivery is essential.

Qualifications

• 10–12 years of relevant experience in business intelligence, reporting, technology operations, or related fields.
• Bachelor’s degree in Business Intelligence, Finance, Accounting, Information Systems, or a similar field.
• Experience managing an enterprise reporting or analytics platform, or comparable technology operations and processes.
• Strong understanding of data governance, user entitlements, personas, access controls, and data security concepts.
• Demonstrated ability to structure complex operational processes, manage competing priorities, and guide teams toward high-quality outcomes.
• Exposure to ServiceNow, Power BI, Tableau, Sigma, or workflow automation and generative AI tools is beneficial.
• Working knowledge of SQL, with the ability to validate usage, access, and other operational data.
• Strong communication and collaboration skills across global teams.

Responsibilities

• Lead day-to-day operations for MyMetrics, maintaining a reliable and well managed experience for users and content owners globally.
• Build, manage, and continuously improve processes for onboarding, updating, governing, and retiring reporting content and managing user access.
• Oversee incoming ServiceNow requests, establish priorities, direct work to the appropriate teams, and ensure issues progress to timely resolution.
• Guide and develop junior team members responsible for operational execution, while remaining hands-on when additional support is needed.
• Partner with data architecture and technology teams to ensure security and governance requirements are consistently and effectively applied across MyMetrics.
• Monitor operational needs, identify risks and recurring issues, and develop practical improvements that strengthen the portal and its supporting processes.
• Bring insights from day-to-day operations, users and content owners to product leadership, helping inform priorities and the evolving MyMetrics roadmap.
• Coordinate across a globally distributed network of product owners, account managers, business partners, and delivery teams to maintain clear ownership, expectations, and service.

Skills

Data governance

SQL

Security concepts

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business Intelligence, Finance, Accounting, Information Systems, or similar

Tools

ServiceNow

Power BI

Tableau

Sigma

Workflow automation

Generative AI tools

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable
services to support the evolving needs and complexities of a more digital BCG. ES brings
together business-critical operations - such as Procurement & Payables, Global Finance
Operations, and Executive Support Services - alongside specialist expertise including Real Estate,
Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer
to focus on the work that matters most by giving time and energy back through streamlined,
reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market
differentiation, while reducing risk through consistent controls and business continuity. Through
scalable platforms and globally integrated ways of working across our strategic core global hubs,
Enterprise Services enhances agility and helps unlock the potential of those who advance the
world.

As the operational lead for MyMetrics, BCG’s centralized executive reporting portal, you will
oversee the day-to-day activities that keep the platform reliable, well governed, and responsive to
the needs of its global users. You will manage the processes, priorities, and resources behind the
portal, ensuring content and user requests move efficiently from intake through resolution.

You will work closely with the MyMetrics product leadership team, bringing an operational
perspective that helps shape priorities and informs the product roadmap. While product strategy
and roadmap ownership sit with senior product leadership, your understanding of how MyMetrics
performs day to day will make you an important voice in its continued development. This role also
provides an opportunity to deepen your product management capabilities and grow your scope
over time.

• Lead day-to-day operations for MyMetrics, maintaining a reliable and well managed
  experience for users and content owners globally.
• Build, manage, and continuously improve processes for onboarding, updating,
  governing, and retiring reporting content and managing user access.
• Oversee incoming ServiceNow requests, establish priorities, direct work to the
  appropriate teams, and ensure issues progress to timely resolution.
• Guide and develop junior team members responsible for operational execution, while
  remaining hands-on when additional support is needed.
• Partner with data architecture and technology teams to ensure security and governance
  requirements are consistently and effectively applied across MyMetrics.
• Monitor operational needs, identify risks and recurring issues, and develop practical
  improvements that strengthen the portal and its supporting processes.
• Bring insights from day-to-day operations, users and content owners to product
  leadership, helping inform priorities and the evolving MyMetrics roadmap.
• Coordinate across a globally distributed network of product owners, account managers,
  business partners, and delivery teams to maintain clear ownership, expectations, and service.

What You’ll Bring

• 10–12 years of relevant experience in business intelligence, reporting, technology
  operations, or related fields.
• Bachelor’s degree in Business Intelligence, Finance, Accounting, Information Systems, or
  a similar field.
• Experience managing an enterprise reporting or analytics platform, or comparable
  technology operations and processes.
• Strong understanding of data governance, user entitlements, personas, access controls,
  and data security concepts.
• Demonstrated ability to structure complex operational processes, manage competing
  priorities, and guide teams toward high-quality outcomes.
• Exposure to ServiceNow, Power BI, Tableau, Sigma, or workflow automation and
  generative AI tools is beneficial.
• Working knowledge of SQL, with the ability to validate usage, access, and other
  operational data.
• Strong communication and collaboration skills across global teams.

Who You’ll Work With

You’ll be a key member of the Business Intelligence & Analytics (BI&A) Product Portfolio,
working within its AI & Automation and Enablement team. You’ll collaborate closely with BI&A
product leadership and colleagues across product, delivery, data architecture, and technology
teams to support the effective operation and continued development of MyMetrics.
You’ll also work with a globally distributed community of product owners, account managers,
and business partners whose reporting content is delivered through MyMetrics. With colleagues
and partners across locations including Delhi, London, Lisbon, and Boston, you’ll build strong
working relationships across teams and time zones to keep the portal operating effectively and
responsive to BCG’s evolving reporting needs.

Additional Info

"At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork."

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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