German Speaking Customer Service Support Representative

Emerson; India; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Emerson in India is seeking a customer service professional to manage orders, returns, quotations, and multi-channel customer interactions. You will handle inquiries, support pre-sales and post-booking activities, and collaborate with cross-functional teams to resolve issues and streamline the order lifecycle.

The role requires strong English and German language skills, experience in a shared service center, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent customer service experience.
• Experience in a shared service center or similar environment.
• Fluent English (B2+ or higher) and German (B2) to support German-speaking customers.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with proactive and solution-oriented approach.
• Ability to handle escalations and make independent decisions.
• Solid computer literacy and ability to work with multiple systems.

Responsibilities

• Manage and process customer orders, returns, quotations, and interactions across multiple channels (phone, email, chat).
• Handle inbound and outbound communication to resolve customer inquiries and escalations effectively.
• Support pre-sales and post-booking activities, ensuring smooth order lifecycle execution.
• Collaborate with cross-functional teams to remove roadblocks and support customer needs.
• Provide operational support within the sales opportunity management cycle.
• Deliver differentiated support aligned with tiered customer service models.
• Maintain accurate customer data and ensure data integrity across systems.
• Use tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processes.
• Proactively follow up on pending customer actions to ensure timely resolution.
• Manage post-booking activities including order tracking, logistics coordination, and customer communication.
• Drive continuous improvement initiatives and contribute to process optimization.
• Participate actively in revenue maximization efforts, especially during end-of-quarter periods.
• Exercise sound decision-making during customer interactions and escalations.
• Provide guidance and informal coaching to team members when needed.
• Lead or contribute to high-impact projects, balancing scope, cost, risk, and timelines.

Skills

English proficiency

German proficiency

Multitasking

Customer focus

Decision making

Education

Bachelor’s degree

Tools

Oracle

SFDC

Job description

Job Description:

In This Role, Your Responsibilities Will Be:

• Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)
• Handle inbound and outbound communication to resolve customer inquiries and escalations effectively
• Support pre-sales and post-booking activities, ensuring smooth order lifecycle execution
• Collaborate with cross-functional teams to remove roadblocks and support customer needs
• Provide operational support within the sales opportunity management cycle
• Deliver differentiated support aligned with tiered customer service models
• Maintain accurate customer data and ensure data integrity across systems
• Use tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processes
• Proactively follow up on pending customer actions to ensure timely resolution
• Manage post-booking activities including order tracking, logistics coordination, and customer communication
• Drive continuous improvement initiatives and contribute to process optimization
• Participate actively in revenue maximization efforts, especially during end-of-quarter periods
• Exercise sound decision-making during customer interactions and escalations
• Provide guidance and informal coaching to team members when needed
• Lead or contribute to high-impact projects, balancing scope, cost, risk, and timelines

Who You Are:

You build strong, collaborative relationships and work effectively across teams to achieve shared goals. You make sound and timely decisions, even in complex or ambiguous situations, by analyzing information and considering broader impacts. You demonstrate a strong sense of ownership and accountability, taking initiative to resolve challenges and improve processes. You communicate clearly and effectively with diverse audiences, ensuring alignment and understanding in every interaction.

For This Role, You Will Need:

• Bachelor’s degree or equivalent customer service experience
• Experience in a shared service center or similar environment
• Strong communication skills in English (B2+ or higher)
• German language proficiency (minimum B2 level) to support German-speaking customers
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Customer-focused mindset with a proactive and solution-oriented approach
• Ability to handle escalations and make independent decisions
• Solid computer literacy and ability to work with multiple systems
• Flexibility to work full-time within business hours and adapt to operational needs

Preferred Qualifications That Set You Apart:

• Experience with Oracle, SFDC, or similar CRM/ERP systems
• Knowledge of knowledge management methodologies (e.g., KCS)
• Experience supporting global customers in a multi-channel environment
• Strong problem-solving and analytical skills
• Experience in process improvement or project leadership

Our Culture and Commitment To You:

At Emerson, we foster a collaborative and inclusive environment where every individual is valued and empowered to contribute. We are committed to creating a workplace that supports continuous learning, innovation, and career growth. You will have the opportunity to work with diverse teams across the globe, develop your skills, and make a meaningful impact on our customers and business. We believe in providing equal opportunities and creating a culture where everyone can thrive.

Our Commitment to Our People:

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson:

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!