Geomodeller Technical Support Engineer

Aspen Technology, Inc.; Dadri; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

AspenTech is seeking a qualified professional to provide software support and training for SKUA and ROXAR across India and the Asia Pacific region. The role requires engaging with users, delivering on-site and remote assistance, and helping clients maximize their use of AspenTech SSE products.

The candidate should have a Geoscience background with a master's in geology and substantial experience in the E&P sector, including demonstrated English proficiency and client management skills.

Qualifications

• First degree in Geoscience with masters in Geology.
• 5–6 years of technical experience in E&P industry.
• Knowledge of SKUA or ROXAR software.

Responsibilities

• Provide Aspen SKUA/ROXAR software support and training to users in India and Asia Pacific.
• Travel regularly to countries in the region to deliver training and onsite support.
• Develop long-term relationships with user base and coordinate with Sales/Solution Consulting teams.

Skills

SKUA/ROXAR

Client management

English proficiency

Interpersonal skills

Problem solving

Education

Geoscience degree

Masters in Geology

Tools

Python scripting

SKUA

ROXAR

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role Reporting to SSE Customer Support and Training Manager, you are primarily responsible for providing Aspen SKUA and ROXAR software support and training to our users in India and Asia Pacific. You are expected to travel on a regular basis to countries in the region to deliver training and onsite support.

Your Impact Supports clients locally or remotely by helping them to get and/or maintain access to AspenTech SSE products software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.

Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our Sales and Solution Consulting teams to solve them with our software.

Expands knowledge of onsite and remote support standards, troubleshooting techniques, as well as use company's knowledge base to better execute tasks.

Participates and contributes content to knowledge development and/or training programs through the organization and hosting of training or workshops activities.

Participate in local industry events and tradeshows (as needed).

What You'll Need

• First degree in Geoscience with masters in Geology.
• Minimum 5 – 6 years technical experience in E&P industry, working for an oil company, services, or software company.
• Software ability: Good working knowledge of at least one exploration and production software suite SKUA, ROXAR or similar software.
• Client interface: A proven ability to manage customer expectations.
• High level of English, both verbal and written.
• Strong organizational and interpersonal skills.
• Detail-oriented with hands-on problem-solving skills.
• Prior knowledge of Aspentech applications, in particular SKUA would be an asset.
• Experience in Python scripting or similar language is an added advantage.
• Ability to travel. Travel is usually less than 30% and are mostly within India.
• #LI-RK1

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].