Genpact Hiring Freshers For Customer service: Voice roles | Hyderabad

Genpact; Hyderabad; On-site; INR 2,50,000 - 3,50,000; Full time

Job summary

An established industry player invites fresh talent to join its dynamic Customer Service team in Hyderabad. This role is perfect for individuals eager to thrive in a tech-driven environment, where they will handle voice calls, resolve customer queries, and provide technical support. The opportunity to work with a diverse team of innovative problem-solvers offers a platform for personal and professional growth. If you're passionate about making an impact and shaping the future of customer service, this is your moment to shine and accelerate your career with hands-on experience and mentorship.

Benefits

Hands-on Experience

Mentorship Opportunities

Flexible Shifts

Values-driven Culture

Qualifications

• Freshers eligible with graduation in any discipline except law.
• Fluent in Hindi and English with excellent communication skills.

Responsibilities

• Handle inbound/outbound voice calls and respond to customer queries.
• Provide solutions based on help articles and maintain understanding of client processes.

Skills

Voice Communication Skills

Customer Support

Technical Support

Sales Skills

Knowledge of Internet Technology

Education

Graduation in Any Discipline

B.Tech or Related Tech/Non-Tech

Tools

Email Clients

Web Browsers

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change; we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Our AI Gigafactory, an industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions address companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company delivering lasting value for leading enterprises worldwide. Through deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Learn more at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Genpact Invites Applications for Customer Service: Voice Roles (Hindi + English) | Hyderabad Location

• Experience: Only Freshers are eligible (we are not considering postgraduates, undergraduates, or pursuing candidates for these roles)
• Languages known: Hindi + English
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

Responsibilities

• Handle inbound/outbound voice calls
• Respond to customer queries & issues promptly
• Provide solutions based on help articles and policies
• Replicate customer issues and report bugs/suggestions
• Deliver excellent customer service
• Collaborate with internal departments to support customers
• Support technical queries related to domains, hosting, servers, SSL, email, site lock, backups, etc.
• Demonstrate a strong work ethic, capable of working independently and in teams
• Maintain understanding of client processes and policies
• Upskill regularly to enhance knowledge and support capabilities
• Upsell relevant products based on customer needs

Qualifications

Minimum qualifications

• Only Freshers eligible
• Graduation in any discipline except law (preferably B.Tech or related tech/non-tech with relevant certifications)
• Excellent voice communication skills
• Fluent in English & Hindi
• Knowledge of email clients and basic internet technology (websites, domains, hosting, browsers, security)
• Experience in customer support via phone with basic technical and sales skills

Why join Genpact?

• Be a transformation leader: Work at the forefront of AI, automation, and digital innovation
• Make an impact: Drive change and solve meaningful business challenges
• Accelerate your career: Gain hands-on experience, mentorship, and learning opportunities
• Work with the best: Join 140,000+ innovative problem-solvers
• Thrive in a values-driven culture: Our values of integrity, inclusion, curiosity, and courage fuel progress

Join us at Genpact and take your career to new heights. Let's build the future together.

Genpact is an Equal Opportunity Employer. We do not charge fees for applications, and applicants should beware of scams requesting payment for job processing or training.