Genpact Hiring For Lead Consultant Full Stack Developer at Gurugram

Genpact; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic and innovative team as a Lead Consultant – Full Stack Developer, where you will leverage your expertise in Java, Python, and .NET to create impactful solutions for clients. In this role, you will configure and maintain contact centers using Amazon Connect and AWS services, develop custom features, and ensure seamless integration with various systems. This position offers a fantastic opportunity to grow your skills in a collaborative environment that values creativity and problem-solving. If you're passionate about technology and eager to make a difference, this is the perfect role for you!

Qualifications

• Proven record of service improvements and excellent customer relationship management.
• Experience with AWS services and Amazon Connect migrations.

Responsibilities

• Configure and maintain end-to-end contact center using Amazon Connect.
• Help design and develop customized features for clients.
• Train and upskill the support team.

Skills

Java

Python

.NET

AWS services

REST APIs

MySQL

PostgreSQL

Oracle

MongoDB

HTML/CSS/JavaScript

Education

BE/BTECH/MCA

Tools

Amazon Connect

Git

AWS Lambda

AWS DynamoDB

Job description

Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Lead Consultant – Full Stack Developer (Python/Java/.Net)

We are looking for candidates with experience in the field of IT as full stack developers in any of the languages Java, Python, and .Net. In this role, you will be required to configure and maintain end-to-end contact center using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities

1. Configure and maintain end-to-end contact center using Amazon Connect and AWS services.
2. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience.
3. Configure host integrations for IVR and agent desktop.
4. Keep up to date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo.
5. Help in creating a prototype for new features required with Amazon Connect for industry requirements.
6. Build custom demos for industry and vertical requirements.
7. Training and upskilling the support team.
8. Review existing clients AWS account and guide optimization of contact center and AWS billing.

Qualifications we seek in you!

Minimum Qualifications

1. BE/BTECH/MCA
2. Must have proven record of service improvements and excellent customer relationship management.

Preferred Qualifications/ Skills

1. Strong experience with any one of the back-end development languages such as Java or Python or .NET.
2. Experience working with database systems such as MySQL, PostgreSQL, Oracle, or MongoDB.
3. Know-how of front-end development languages such as HTML, CSS, and JavaScript.
4. Hands-on experience in developing or integrating APIs such as REST API, Web API, middleware integrations, integration with SSO systems.
5. Deep understanding of Web services, Web hooks, REST APIs.
6. Knowledge of version control systems, such as Git or SVN.
7. Understanding of the AWS services such as Amazon Connect, Lex, Lambda, Amazon Translate, Amazon Comprehend, DynamoDB, Kinesis streams, etc.
8. Hands-on experience with developing one or more of the following:
1. Virtual Agent (Voice / Chat)
2. Agent Assist with KB search, Next best action, Translation / Transcription capabilities.
3. Voicemail applications.
4. SMS or social media integration with Contact Center.
9. Excellent problem-solving skills and the ability to think critically and independently.
10. AWS solution architect/sys ops certification.
11. Mandatory Amazon Connect Migration experience with a minimum of 3 migrations.
12. Amazon Connect implementation experience of 3 implementations.
13. Contact Flow /IVR tree, Amazon Connect service quota optimization.
14. Experience using Customer Profile, Tasks, Wisdom, and Contact Lens for business scenario.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.