Genpact Hiring For Business Analyst-Remote Windtech Engineer at Bengaluru , Bangalore

Genpact; Bengaluru; Remote; INR 6,00,000 - 12,00,000; Full time

Job summary

Join a forward-thinking company as a Remote Wind Tech Engineer, where you will utilize your technical skills to monitor and analyze offshore wind turbines. This role offers a unique opportunity to work with cutting-edge technology while collaborating with a diverse team to ensure optimal performance of wind energy systems. Your expertise in machinery vibration analysis and data interpretation will be crucial in diagnosing issues and providing solutions that enhance operational efficiency. If you are passionate about renewable energy and eager to make a significant impact, this position is perfect for you.

Qualifications

• Proven experience in machinery vibration analysis with ISO certification.
• Strong communication skills for cross-functional collaboration.

Responsibilities

• Monitor product support queues and manage case resolutions in ServiceNow.
• Perform data analysis to identify faults and write detailed reports.

Skills

Machinery Vibration Analysis

Technical Documentation

Remote Monitoring

Data Analysis

Communication Skills

Attention to Detail

Education

B.E / B.Tech – Mechanical Engineering

Tools

ServiceNow

e-SCADA

Job description

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Remote Wind Tech Engineer.

The ideal candidate will have an excellent balance of people, organizational, and technical skills. The role requires understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in inspecting, diagnosing, adjusting, or repairing offshore wind turbines will be an added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.

Responsibilities

1. Case Management
   • Monitor the 1^st tier product support queue in ServiceNow and claim any unassigned cases that are in the queue.
   • Understand the needs of the case creator from a technical and administrative standpoint where the requestor needs assistance/information.
   • Write the technical documentation to provide resolution/information to the requestor and resolve the case in ServiceNow.
   • Triage the case to the concerned technical team if the case requires additional inputs from other support teams.
   • Manage the overall case Touch Time, Turn Around Time, and closure of the case that is assigned.

Type of cases to be managed

• Updating data related to field contacts of wind farms in e-SCADA platform.
• Correcting life census of wind turbines by connecting remote desktop of a particular wind farm.
• Creating and distributing special instructions developed by the product engineering team to the field team and customers.
• Creating and distributing daily and weekly wind farm health reports by analyzing the data available on ServiceNow.
• End of warranty replacement/repair claims management by identifying the issues raised by customers and assigning the case to the correct technical group for resolution.

1. Technical Support
   • Monitor the 2^nd tier product support queue in ServiceNow and claim any unassigned cases that are in the queue.
   • Understand the needs of the case creator from a technical standpoint where the requestor needs technical product-related assistance/information.
   • Write the technical documentation to provide resolution/information to the requestor and resolve the case in ServiceNow.
   • Triage the case to the concerned technical team if the case requires additional inputs from other support teams.
   • Manage the overall case Touch Time, Turn Around Time, and closure of the case that is assigned.

Type of cases to be managed

• Perform oil analysis by reviewing the oil sample reports.
• Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms.
• End Of Warranty analysis.
• Correcting life census of wind turbines by connecting remote desktop of a particular wind farm.
• Reviewing the elastomer damper images to analyze the wear and tear on the component.
• Listening to the audio clip to analyze the damage on main rotor bearings.
• Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables.
• Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables.
• Review the engineering drawing of the components to identify the part number and its quantity and specifications.
• Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant.

1. Remote Monitoring of Vibration in Wind Turbine
   • Monitor the 3^rd tier product support queue in the web-based portal where events and anomalies from the wind turbines are triggered.
   • Write the technical recommendation to field engineers to perform inspection & troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines.

Type of events and anomalies to be managed

• Data analysis to identify faults, determine severity, and write detailed reports on your findings.
• Diagnose anomalies related to sensor location on the wind turbines generating faulty data.
• Analyze and diagnose events related to sensor circuit values on the wind turbines generating faulty data.
• Analyze and diagnose events related to RPM and power generation on rated wind turbine data.
• Resolve data quality issues of the wind farm to show correct number of wind turbines communicating to the wind server.
• Vibration analysis on wind turbine components (main rotor bearing, gearbox, and generator) by looking at trends, time wave form, spectrum, and modes.
• Configuration checks on newly added wind farms to ensure data processing to back-office tools.
• Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends, time wave form, spectrum, and modes and close the service event.

Qualifications

Minimum qualifications

• B.E / B.Tech – Mechanical Engineering

Technical Skills

• Proven experience, including certification of ISO Category I or equivalent, with machinery vibration analysis.
• Experience working with other predictive maintenance technologies and practices.

Key competencies

• Strong communication skills skilled at cross-functional and cross-organizational communication.
• Attention to detail and good articulation skills.
• Ability to traverse both vertically and horizontally in a large organization.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.