General Mills Looking for Senior Executive – IT & MIS at Mumbai, Maharashtra

General Mills; Mumbai City; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

An established industry player seeks a dedicated professional to enhance daily operations for HD Shops in Mumbai. This role involves managing data systems, providing training, and ensuring the smooth functioning of POSIST and Micros systems. With a focus on reporting and analysis, you will play a key role in supporting shop operations and implementing new strategies. If you thrive in a dynamic environment and are passionate about driving excellence, this position offers exciting challenges and opportunities for growth. Join a company that values innovation and learning, and help shape the future of food service operations.

Qualifications

• 5+ years of experience in data management and reporting.
• Proficient in MS Office, especially Excel, and restaurant billing systems.

Responsibilities

• Manage end-to-end data for POSIST & Micros for HD shops.
• Lead training for EPOS system and ensure commercial readiness for new shops.

Skills

MS Office

Micros

POSIST

Data Management

Reporting & Analysis

Training

Communication

Multitasking

Education

Graduate

IT & MIS

Tools

Micros

POSIST

Torex

Job description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Job Description:
Job Overview

The subject role will provide single point support to HD Shops in India in setting up system infrastructure to run daily shop operations and training shop staff in using the system. He/She will lead & manage master data for HD Shops and will be the administrator for the Epos system. He/She will also provide support to company-owned shops via Micros. Lead and Manage responsibility encompasses the role from updating the data dictionary (flavors, promotions, menu, user id etc.). Implementation, Maintenance & Enhancement is the expectation on an ongoing basis along with Reporting & Analysis of data for HD leadership. This role is also expected to deliver software updates for new strategies like adding ecommerce channels. Supporting with MIS report for all HD shops, leading implementations for updated guidelines from GMI and government bodies.

Job Responsibilities

1. 50% of Time Own
   End to End Data Management for POSIST & Micros, The entire work stream will be managed by this individual.
   
   The role encompasses data mining from multiple sources/tools to data harmonization and a robust quality audit:
   
   • Day to day update of promotions in POSIST & Micros for HD shops
   • Voucher updating
   • Discount updating
   • Item code creation
   • Addition and deletion of user name
   • Managing Issue resolution related to POSIST & Micros for HD Shops
2. Reporting & Analysis
   
   • Master and own the monthly deliverables in the form of reports & presentations and send quality output in a timely manner
   • Upgrade monthly deliverables based on business requirements, ideate complex fixes and create functional, efficient reports
   • Avoid redundancy in reporting and call out best practices to the team
   • Generate & Analyze MIS reports like promotion, Daily sales, Monthly Sales
   • Guarantee data quality and accuracy through thorough comprehension of request, accurate application of tools/platforms with an eye for detail and a robust data & logic check
   • Coordinate with Micros team related to promotion in Co-owned shops
3. 30% of Time
   Building End to End Commercial Readiness for New Shop Franchisee:
   
   • Commercialization from system side for all New HD Franchisee shops
   • Lead Training for EPOS system as a subject matter expert on this tool.
   • EPOS system step-up
   • All menu item code creation in POSIST
   • Discount if any
   • Billing address etc to be set
   • Shop staff names needs to be added
   • New shop update in Essbase
4. 10% of Time
   Commercial Readiness for New Shop Co-Owned:
   
   • MICROS billing setup
   • MICROS Training
5. 10% of Time
   Continuous Improvement mindset to deliver Executional Excellence:
   
   • Gain in-depth knowledge of HD Business as well as a comprehensive understanding of GMI product groups
   • Undergo trainings: As recommended and self-initiated refresher trainings to keep abreast of tool dynamics and their functional applications
   • Learn and navigate tools and databases and be market savvy on the new tools

Desired Profile

Education

• Minimum Degree Requirements: Graduate
• Preferred Major Area of Study: IT & MIS
• Required Professional Certifications: Proficient in MS office / Micros / Torex/POSIST
• Preferred Professional Certifications: Proficient in MS office / Micros / Torex/POSIST

Experience

• Minimum years of related experience required: 5 yrs
• Preferred years of related experience: 5 yrs

Specific Job Experience or Skills Needed
Knowledge, Skills & Abilities:

• Expert in English Language and should have the capability to communicate with international counterparts on a continuous basis.
• Should be a master at MS Office (MS Excel in particular)
• Should have good knowledge on restaurants F&B billing systems and MIS.
• Should be able to multitask and work on tight deadlines.
• Display a high sense of accountability and presence of mind when completing requests with high visibility or tight turnaround times.

Competencies/Behaviors required for job

• Achieve competitively superior results
• Seek ideas across boundaries Inside and out
• Seek self-improvement
• Seize opportunities decisively

Company Overview:
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.