General Manager - Business Operations & Growth

Burgundy Hospitality; Mumbai; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Burgundy Hospitality in Mumbai seeks an experienced General Manager to lead day-to-day operations and drive performance of a premium international chocolate brand in India. The role demands operational excellence, channel growth, inventory efficiency, and disciplined execution across stores and digital platforms.

The ideal candidate combines strong retail operations expertise with merchandising and commercial marketing acumen and will translate brand strategy into consistent business results

Qualifications

• 812 years of experience in retail operations, business management, or merchandising.
• Proven experience managing multi-store retail businesses.
• Exposure to premium, lifestyle, FMCG, or hospitality brands preferred.
• Experience in omni-channel or marketplace-driven environments is an advantage.

Responsibilities

• Lead end-to-end retail operations across all stores and channels.
• Ensure consistent execution of brand, service, and operational standards.
• Drive store performance through manpower management and training.
• Implement and monitor SOPs and operational controls.
• Manage inventory planning, replenishment, and deployment.
• Oversee stock ageing, expiry management, and sell-through performance.
• Support buying and merchandise planning in coordination with leadership.
• Conduct inventory audits and resolve discrepancies.
• Oversee performance of third-party platforms (Swiggy, Zomato, e-commerce).
• Work closely with marketing teams to optimise channel growth.
• Ensure alignment between promotions, assortment, and revenue targets.
• Lead operational audits, compliance checks, and reconciliations.
• Ensure adherence to regulatory, financial, and internal control standards.
• Monitor shrinkage, wastage, and loss prevention.
• Support budgeting, forecasting, and business planning processes.
• Track KPIs and present performance reviews to leadership.
• Identify operational gaps and implement improvement plans.
• Coordinate with marketing, supply chain, finance, and store teams.
• Act as the primary operational escalation point.
• Drive collaboration across departments for business objectives.

Skills

Inventory management

Merchandise management

Analytical skills

Reporting capability

Channel dynamics

Cross-functional leadership

Job description

About the Role

We are seeking an experienced and commercially driven General Manager to lead the day-to-day business operations

and performance of a premium international chocolate brand in India. This role will be responsible for driving

operational excellence, inventory efficiency, channel growth, and disciplined execution across stores and digital

platforms.

The ideal candidate will combine strong retail operations expertise with merchandising and commercial marketing

acumen, and will play a critical role in translating brand strategy into consistent business results.

Role & responsibilities

Business & Operations Leadership

• Lead end-to-end retail operations across all stores and channels.
• Ensure consistent execution of brand, service, and operational standards.
• Drive store performance through effective manpower management and training.
• Implement and monitor SOPs and operational controls.

Inventory & Merchandising Management

• Manage inventory planning, replenishment, and deployment.
• Oversee stock ageing, expiry management, and sell-through performance.
• Support buying and merchandise planning in coordination with leadership.
• Conduct inventory audits and resolve discrepancies.

Channel & Revenue Management

• Oversee performance of third-party platforms (Swiggy, Zomato, e-commerce).
• Work closely with marketing teams to optimise channel growth.
• Ensure alignment between promotions, assortment, and revenue targets.

Compliance & Governance

• Lead operational audits, compliance checks, and reconciliations.
• Ensure adherence to regulatory, financial, and internal control standards.
• Monitor shrinkage, wastage, and loss prevention.

Business Planning & Reporting

• Support budgeting, forecasting, and business planning processes.
• Track KPIs and present performance reviews to leadership.
• Identify operational gaps and implement improvement plans.

Cross-Functional Leadership

• Coordinate with marketing, supply chain, finance, and store teams.
• Act as the primary operational escalation point.
• Drive collaboration across departments for business objectives.

Preferred candidate profile

Experience

• 812 years of experience in retail operations, business management, or merchandising.
• Proven experience managing multi-store retail businesses.
• Exposure to premium, lifestyle, FMCG, or hospitality brands preferred.
• Experience in omni-channel or marketplace-driven environments is an advantage.

Skills & Competencies

• Strong expertise in inventory and merchandise management.
• Solid understanding of commercial marketing and channel dynamics.
• High analytical and reporting capability.