Gen AI Business Architect - P&C Insurance

Xceedance; Dadri, Gurugram District, Delhi; Hybrid; INR 900,000 - 1,400,000; Full time

Job summary

Xceedance in India looks for a seasoned Business Architect to translate client business needs into target processes, operating models, and implementation requirements for Gen AI-enabled workflows across underwriting, claims, and servicing.

You will lead workshops, map capabilities, validate designs with senior stakeholders, and ensure alignment with transformation objectives while coordinating with architects and delivery teams.

Qualifications

• 15–18 years of experience in Business Architecture, Transformation or Insurance leadership.
• Deep knowledge of Property & Casualty insurance across underwriting, policy admin, claims and servicing.
• Experience with transformation programs and business process redesign.
• Ability to translate requirements into structured processes, workflows and rules.
• Experience with enterprise software platforms and digital transformation initiatives.
• Strong stakeholder management across North America and/or Europe.

Responsibilities

• Lead workshops to map current processes, pain points, and transformation objectives.
• Define target-state processes and operating models for IAN-enabled workflows in insurance domains.
• Translate objectives into capabilities, processes, rules and user journeys.
• Identify opportunities for simplification, automation, standardization and AI-enabled change.
• Align requirements with IAN capabilities and determine build vs change vs enhancement.
• Collaborate with Architects to ensure designs reflect business needs in implementation.
• Define dependencies, roles, controls, exception handling and human-in-the-loop needs.
• Support readiness, adoption, UAT and change-management discussions.
• Engage senior stakeholders to validate design decisions and maintain cross-workstream alignment.

Skills

BPMN

Process modeling

Workflow automation

Decision modeling

GenAI exposure

AI-enabled workflows

Job description

Role Purpose

The Business Architect is responsible for aligning Gen AI implementations with the clients business strategy, operating model, insurance processes, and transformation objectives.

The role translates business needs into target business processes, capability models, operating models, and implementation requirements, working closely with client business leaders, Business Analysts, Enterprise Architects, Solution Architects, Product, and implementation teams.

Key Responsibilities

• Lead business discovery workshops to understand current processes, pain points, operating models, and transformation objectives.
• Define target-state business processes and operating models for IAN-enabled workflows across underwriting, policy, claims, servicing, and related functions.
• Translate business objectives into capabilities, process requirements, business rules, user journeys, and measurable outcomes.
• Identify process simplification, automation, standardization, and AI-enabled transformation opportunities.
• Align business requirements with IAN platform capabilities and help determine configure vs process change vs product enhancement.
• Work with Enterprise and Solution Architects to ensure business requirements are accurately reflected in solution architecture and implementation design.
• Define business process dependencies, roles, controls, exception handling, and human-in-the-loop requirements.
• Support business readiness, adoption, UAT, operating model transition, and change-impact discussions.
• Engage with senior client stakeholders to validate business design decisions, resolve gaps, and maintain alignment across workstreams.

Required Skills & Experience

• 15–18 years of experience in Business Architecture, Business Transformation, Insurance Consulting, Product Implementation, or Business Analysis leadership.
• Strong Property & Casualty Insurance domain knowledge, with experience across underwriting, policy administration, claims, servicing, and distribution.
• Strong understanding of Commercial Lines and/or Specialty Insurance is preferred.
• Proven experience in business process redesign, capability mapping, operating model design, and transformation programs.
• Ability to translate business requirements into structured processes, workflows, decision rules, and implementation requirements.
• Experience working with enterprise software platforms, workflow automation, and digital transformation initiatives.
• Strong stakeholder management and experience working with business and technology leaders across North America and/or Europe.
• Excellent facilitation, consulting, communication, and problem-solving skills.

Desired Skills

• Experience with BPMN, process modeling, workflow automation, and decision modeling.
• Exposure to intelligent document processing, AI-enabled workflows, GenAI, and automation.
• Experience with configurable insurance platforms or SaaS products.
• Familiarity with capability maps, value streams, customer journeys, and business architecture frameworks.