Functional Specialist_SAP CRM

Robert Bosch Group; Telangana; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in India is seeking a senior SAP CRM specialist to lead Lead-to-Order (L2O) initiatives, design and implement SAP Sales Cloud (C4C) and SAP ERP interfaces in alignment with S/4HANA master data. You will collaborate with cross-functional teams and international units to ensure scalable CRM solutions.

Responsibilities include driving agile projects, coordinating global rollouts, delivering training, and ensuring robust CRM architecture while

Qualifications

• Experience designing and implementing SAP CRM (Sales Cloud / C4C) and SAP ERP (ECC / S/4HANA) systems in Lead-to-Order (L2O).
• O2C experience is an added advantage.
• Strong integration with S/4HANA and master data management.
• Hands-on in agile project environments (Scrum/Kanban).
• Excellent communication and stakeholder management; English language.

Responsibilities

• Design and implement SAP CRM Sales Cloud/C4C systems and interfaces.
• Coordinate pilot testing in Germany and support rollout activities.
• Lead deployment of new IT systems and processes with clear guidelines.
• Drive CRM solution development and international rollouts aligned to S/4HANA projects.
• Provide user training and ongoing CRM support during rollouts.

Skills

SAP CRM Sales Cloud

C4C

S/4HANA

Agile project environments

Stakeholder management

English

Education

B.E or B.Tech

Tools

SAP ERP

ECC

S/4HANA

Job description

• Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Concept Development for IT Systems & ProcessesDevelop and design system and process concepts in the Lead-to-Order (L2O) area, aligned with our overarching IT strategy (utilizing SAP CRM Sales Cloud as the core platform).Collaborate closely with central departments, cross-divisional teams (especially Bosch Digital and Global Services), and international Home Comfort (HC) business units.Assess IT market trends and evaluate business requirements to build highly integrative solutions (focusing on interfaces with S/4HANA, central customer master databases, and material master data applications).Analyze, design, and economically evaluate solution pathways within our interconnected CRM subsystem landscape.Align technical solutions with internal departments, define service scopes for IT service providers/developers (such as Bosch Digital or SAP), estimate capacities, and manage agile project planning.Implementation & RealizationValidate the functional performance of the SAP Sales Cloud solution and coordinate pilot testing in Germany, including the evaluation of test operations.Lead the deployment and implementation of new IT systems and processes.Create, align, and coordinate critical steering and operational guidelines (e.g., operating manuals) to secure seamless system rollouts.Drive the continuous development of our CRM solutions based on international business needs and steer international rollouts in close alignment with ongoing S/4HANA projects.Operations & System SafeguardingEnsure the stable operation of our IT systems in alignment with cloud infrastructures and processes.Act as the key orchestrator to harmonize diverse interests across operations, project teams, and development partners when system requirements change.Consulting, Support & TrainingEnsure high-quality CRM user support during rollouts and daily operations.Advise business units on process design, IT strategy, and future-ready system architectures while considering international nuances (such as languages and time zones).Design, plan, and deliver comprehensive training programs.Foster regular and transparent communication between the business organization and Bosch Digital (BD).? Your ProfileEducation: University degree in Business Informatics, Computer Science, Business Administration with an IT focus, or a comparable qualification.Experience: Proven track record in designing and implementing SAP CRM (Sales Cloud / C4C), SAP ERP (ECC / S/4HANA) systems and processes, specifically within the Lead-to-Order (L2O) cycle. Order to Cash (O2C) experience is added advantage.Technical Know-how: Strong understanding of system integration, particularly with S/4HANA, central customer master data, and master data management.Methodology: Hands-on experience working in agile project environments (e.g., Scrum, Kanban).Interpersonal Skills: Excellent communication and stakeholder management skills to align interests between business units, cloud infrastructure teams, and IT developers.Languages: English

Qualifications

B.E or B.Tech

Additional Information

9-12yrs in SAP CRM (Sales Cloud / C4C), SAP ERP (ECC / S/4HANA)