Functional Consultant - Dynamics CRM - India

Synoptek; Pune District, Ahmedabad District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Synoptek in Pune, India is seeking a Functional Consultant - Dynamics CRM to support implementation, configuration, and optimization of CRM solutions aligned with client requirements.

You will translate business needs into system capabilities, lead requirement gathering, fit-gap analysis, and collaborate with development teams, trainers, and clients through go-live and post-go-live support. The role emphasizes continuous improvement and data migration assistance.

Qualifications

• Experience in Microsoft Dynamics CRM functional consulting, CRM implementation, or business application support environments.
• Experience supporting client-facing implementation projects and collaborating with cross-functional teams.

Responsibilities

• Perform end-to-end business requirement analysis and documentation for Microsoft Dynamics CRM projects.
• Conduct fit-gap analysis and align functional specifications with client business processes.
• Configure and customize Microsoft Dynamics CRM modules based on customer requirements.
• Collaborate with development teams to ensure technical solutions align with documented business requirements.
• Support implementation activities across discovery, configuration, testing, deployment, and post-go-live phases.
• Assist with data migration planning, validation, and functional testing activities.
• Develop functional design documents, test cases, process documentation, and user guides.
• Facilitate end-user training sessions and support user adoption initiatives.
• Troubleshoot functional issues and provide resolution support during and after implementations.
• Participate in client meetings, project status discussions, and cross-functional collaboration activities.
• Support continuous improvement initiatives and system optimization efforts for client environments.
• Maintain knowledge of Microsoft Dynamics CRM platform capabilities and functionality.

Skills

Microsoft Dynamics CRM

Business analysis

Requirements gathering

Client collaboration

End-user training

Job description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

The Functional Consultant - Dynamics CRM is responsible for supporting the implementation, configuration, and optimization of Microsoft Dynamics CRM solutions aligned with client business requirements. This role partners with clients and internal project teams to analyze business processes, document functional requirements, and deliver scalable CRM solutions that support operational efficiency and business performance. The position acts as a liaison between business stakeholders and technical teams to ensure functional requirements are accurately translated into system capabilities while supporting requirement gathering, fit-gap analysis, solution configuration, testing, end-user training, post-go-live support, and continuous improvement activities.

Roles and Responsibilities

• Perform end-to-end business requirement analysis and documentation for Microsoft Dynamics CRM projects.
• Conduct fit-gap analysis and align functional specifications with client business processes.
• Configure and customize Microsoft Dynamics CRM modules based on customer requirements.
• Collaborate with development teams to ensure technical solutions align with documented business requirements.
• Support implementation activities across discovery, configuration, testing, deployment, and post-go-live phases.
• Assist with data migration planning, validation, and functional testing activities.
• Develop functional design documents, test cases, process documentation, and user guides.
• Facilitate end-user training sessions and support user adoption initiatives.
• Troubleshoot functional issues and provide resolution support during and after implementations.
• Participate in client meetings, project status discussions, and cross-functional collaboration activities.
• Support continuous improvement initiatives and system optimization efforts for client environments.
• Maintain knowledge of Microsoft Dynamics CRM platform capabilities and functionality.

Job-related Experience

• Experience in Microsoft Dynamics CRM functional consulting, CRM implementation, or business application support environments is required.
• Experience supporting client-facing implementation projects and collaborating with cross-functional teams is preferred.

FLSA:

Exempt

EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.