Function Head - HR Operation / HRIS

Societe Generale Global Solution Centre; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading financial services company is looking for a Regional Head to lead the HR shared services. This role involves strategic leadership, ensuring compliance with labor laws, and improving HR operations through innovative processes. The ideal candidate should have a strong background in HRIS operations like Workday and SAP, along with experience in managing team performance and driving efficiency initiatives. This mid-senior level position offers full-time employment in Bengaluru.

Qualifications

• Experience leading HR operations and shared services.
• Strong understanding of HR processes and compliance.
• Proven ability in data quality management and reporting.

Responsibilities

• Lead the design and execution of HR shared services.
• Ensure timely and accurate execution of HR processes.
• Drive automation and self-service adoption across HR services.

Skills

Strategic advisory

Team leadership

HRIS operations

Compliance management

Process improvement

Tools

Workday

SAP

Oracle

Job description

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Job Description :

The incumbent Regional Head is responsible to lead the strategy, design, and execution of the organization’s HR shared services function. This leader will deliver best‑in‑class HR operational services including payroll, HRIS, employee data management, compliance, and employee support services.

Strategic Leadership

• Design and implement the HR shared services strategy aligned with organizational goals.
• Lead transformation initiatives to improve service quality, reduce cost, and enhance employee experience.
• Serve as a strategic advisor to HR and business leadership.

Delivery

• Lead the HR operations team within the shared service centre.
• Ensure timely and accurate execution of core HR processes: onboarding, off‑boarding, employee data management, payroll interface, benefits administration, employee letters.
• Develop and monitor service level agreements (SLAs) and KPIs to ensure high‑quality service delivery.
• Balance and prioritise activities to guarantee critical items are addressed.
• Identify and address priorities, obstacles and dependencies when developing plans or schedules.
• Generate clear, realistic estimates and plans that help others understand what needs to be done.
• Build review time (e.g., peer reviews) to ensure work is accurate and complete.
• Provide tools and resources necessary for teams to perform.
• Streamline decision‑making processes where possible.
• Follow up with clients/customers to verify requirements have been met.

Maximising Team’s Performance

• Facilitate and motivate high performance and collaboration among team members.
• Provide a clear sense of direction and understanding of each other’s roles.
• Structure activities to enable a reasonable workload and work‑life balance.
• Assign responsibilities to exploit available skills and address gaps.
• Be available and approachable to team members.
• Focus energy on solving issues rather than placing blame.
• Encourage open discussion of ideas and viewpoints to build ownership.
• Deliver timely and helpful performance feedback.
• Recognise and reward individual and team accomplishments.
• Support the team and organisational decisions irrespective of personal position.
• Initiate training programs for new joiners, operational excellence for staff, and talent development.
• Drive efficiency initiatives and add value through innovative processes.

HRIS Operations and Automation

• Oversee HRIS operations (Workday, SAP, Oracle, or other systems).
• Partner with IT/HRIS teams to enhance system functionalities and resolve issues.
• Drive automation and self‑service adoption across HR services.

Innovation and Initiatives

• Lead transformation and change management within the department.
• Promote a culture of constant evolution and innovative thinking.
• Contribute to GSC’s innovation initiatives and drive future‑focused projects.
• Implement transversal initiatives to improve current business processes.

Data Quality Management

• Manage and enhance data quality on HR systems by strengthening DQM activities.
• Build control towers, monitor quarterly trends, and report quality metrics.

Compensation Support Activities

• Deliver support activities related to seasonal events (ACR, C&B, GESOP, etc.).
• Build expertise and take delivery responsibilities for annual and seasonal activities.

Risk, Audit & Compliance

• Ensure audit recommendations are implemented promptly.
• Standardise and continuously improve HR processes for efficiency and scalability.
• Ensure compliance with labour laws, data privacy regulations (e.g., GDPR) and internal HR policies.
• Conduct regular audits to verify data accuracy and policy adherence.

Reporting & Analytics

• Generate routine and ad‑hoc reports (headcount, attrition, HR metrics, etc.) for business leaders.
• Use data to identify trends, inefficiencies, and improvement opportunities.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries: IT Services and IT Consulting

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