Full Stack Developer-Senior Associate-Bangalore

PwC Acceleration Center India; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

PwC Acceleration Center India is seeking a Senior Associate to design, develop, and maintain full stack applications across CCaaS platforms. You will implement backend services, APIs in Python/Go, and build responsive UI with Angular, while ensuring scalable, secure solutions.

You will collaborate with cross-functional teams, mentor teammates, and deploy on AWS, supporting client needs with reliable performance and quality code.

Qualifications

• At least a Bachelor's degree in a related field.
• At least 4 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Design, develop, and maintain full stack applications (front-end UI + back-end services/APIs).
• Integrate CCaaS platforms with CRM systems and analytics.
• Develop backend services and REST APIs using Python and/or Go.
• Build responsive UI components using Angular.

Skills

Full stack development

Angular

Python

Go

AWS

REST APIs

CCaaS integration

Mentoring

Education

Bachelor's degree

Tools

Angular

Python

Go

AWS

REST API

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Full Stack Developer‑Senior Associate, you will play a pivotal role in consulting services for a variety of business applications, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As a Senior Associate, you will leverage your skills to build meaningful client connections, anticipate needs, and navigate complex situations. You will guide and mentor others, maintaining professional and technical standards while developing a deeper understanding of the business context.

In this role at PwC Acceleration Center India, you will be part of our Technology Consulting practice, where you will provide consulting services for a wide range of business applications. You will utilize your broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training and support. This position offers the opportunity to grow your personal brand and deepen your technical skills while contributing to the firm's overall business strategies. You will be exposed to clients, developing an understanding of how to build meaningful relationships and deliver quality solutions.

Responsibilities

Design, develop, and maintain full stack applications (front‑end UI + back‑end services/APIs) supporting CCaaS platforms.

• Exposure to IVR call flows, ACD routing logic, and omnichannel (voice, chat, email, social) journeys on the chosen CCaaS platform.
• Analyze system performance and proactively optimize CCaaS platforms and integrations for scalability and reliability
• Integrate CCaaS platforms with CRM (Salesforce, Zendesk, ServiceNow), quality monitoring, WFM/WFO, and reporting/analytics systems via REST APIs, webhooks, and event streams.
• Deploy and configure application workloads on AWS services such as EC2, S3, RDS, Lambda, and IAM under senior guidance.
• Monitor application health using CloudWatch and raise issues to seniors when thresholds are breached.
• Develop and maintain backend services and REST APIs using Python and/or Go.
• Build responsive UI components and features using Angular as per design specifications.
• Design and query Dynamo DB collections; write efficient CRUD operations and basic aggregation pipelines.
• Participate in code reviews and address review comments in a timely manner.
• Write and execute unit, integration, and test cases for features you build.
• Participate in sprint‑level QA activities including regression testing before releases.
• Write clean, tested, well‑documented code following secure coding practices.
• Troubleshoot production issues including call quality, latency, routing failures, and integration errors.
• Collaborate with product managers, solution architects, QA, and client stakeholders to deliver features on schedule.
• Implement serverless functions and integration logic supporting real‑time data lookups and transaction handling within call and chat flows.
• Configure and support digital channels including chat, email, messaging, and social, ensuring consistent omni‑channel experiences.
• Participate in architectural discussions, solution design reviews, and best practice implementations.
• Manage defects through triage, root cause analysis, and resolution within agreed quality standards.

What You Must Have

• At least a Bachelor's degree in one of the following fields of study: Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, Management Information Systems
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

Frontend: HTML5, CSS3, JavaScript (ES6+), TypeScript, React (or Angular/Vue)

• Backend: Node.js, Java, Python, or similar server‑side language
• Cloud: AWS (Lambda, API Gateway, DynamoDB, IAM, CloudWatch); Bedrock exposure a plus
• API design/integration: REST, JSON, GraphQL, WebSocket’s
• Proficiency in software development using Java, JavaScript, Python, or similar programming languages
• Strong experience in REST API integration, authentication mechanisms, and cloud‑based services
• Version control (Git)
• Strong exposure in CCaaS platforms such as Amazon Connect, Genesys Cloud, NICE CXone, or Five9
• Solid grounding in solution design and defect management practices

• Platforms & Technologies:
• Platforms: AWS, Azure, Google
• Languages & data: Python, SQL, Power BI, Databricks
• Databases: DynamoDB, PostgreSQL/MySQL, Redis
• Monitoring/Observability: CloudWatch, Splunk, Datadog
• Version control: GitHub
• Cloud & serverless: AWS (Connect, Lambda, Lex, AWS AI Agents), Azure
• Convo AI: Amazon Lex, Google CCP, OpenAI, Kore.ai, Google Dialog flow CX and CCaaS platform exposure
• Methodologies & Tools:
• Experience working in SAFE Agile / Agile / Scrum development environments
• Familiarity with CI/CD pipelines and cloud‑native development practices is a plus
• Embracing change and innovation in business transformation initiatives