FTC - Senior Associate/ Process Specialist

Fidelity International; India; On-site; INR 500,000 - 800,000; Full time

Job summary

Fidelity International in Gurugram is seeking a Senior Associate/Process Specialist to join the Quality / Client Services team on a fixed term contract of 5 months. The role focuses on quality checks of client communications, ensuring accuracy, compliance, and alignment with company standards.

You will monitor processes, perform audits, identify trends and risks, and provide feedback to improve service quality. IOC 1 certification is mandatory and will be required during onboarding.

Qualifications

• Strong attention to detail and analytical skills.
• Customer-focused mindset with commitment to high-quality outcomes.
• Ability to manage multiple priorities and work under tight deadlines.
• Passion for continuous improvement and operational excellence.
• Excellent communication and collaboration skills.

Responsibilities

• Review client communications to ensure accuracy, professionalism, and compliance with guidelines.
• Conduct audits of processes and documentation to verify adherence to internal procedures and quality standards.
• Identify trends, risks, and areas requiring corrective action.
• Provide timely and constructive feedback to associates and teams.
• Partner with training and operations teams to address skill gaps and improve performance.
• Support a culture of continuous learning and quality excellence.
• Identify opportunities to enhance processes, improve efficiency, and reduce errors.
• Recommend and support implementation of quality initiatives and best practices.
• Contribute to continuous quality improvements through trend analysis.

Skills

Attention to detail

Analytical skills

Customer focus

Time management

Communication

Collaboration

Job description

Job Type: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 23 August 2026 Job Description Title Senior Associate/ Process Specialist Department Quality / Client Services Location Gurugram Reports To TEAM LEAD - QUALITY - CLIENT SERVICES Level Grade 2/ Grade 3

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

About your team Quality team plays a critical role in ensuring exceptional client service by maintaining high standards of accuracy, compliance, and professionalism across all written client communications. The team partners closely with operations, training, and support functions to drive continuous improvement, enhance service quality, and ensure adherence to regulatory and organisational requirements. Through regular monitoring, feedback, and process reviews, the team helps foster a culture of excellence and customer-centricity.

About your role As a Quality Checker, you will be responsible for reviewing and validating written client communications to ensure they are accurate, compliant, and aligned with company standards. You will play a key role in maintaining service quality, identifying improvement opportunities, and supporting teams in delivering a consistent and positive client experience. IOC 1 certification is mandatory.

• Quality Monitoring & Evaluation Review client communications to ensure accuracy, professionalism, and compliance with established guidelines.
• Conduct audits of processes and documentation to verify adherence to internal procedures and quality standards.
• Identify trends, risks, and areas requiring corrective action.
• Feedback & Coaching Provide timely and constructive feedback to associates and teams.
• Partner with training and operational teams to address skill gaps and improve overall performance.
• Support a culture of continuous learning and quality excellence.
• Process Improvement Identify opportunities to enhance processes, improve efficiency, and reduce quality errors.
• Recommend and support the implementation of quality initiatives, best practices, and process enhancements.
• Contribute to continuous improvement efforts through analysis of quality trends and findings.
• Compliance & Standards Ensure all client communications and processes comply with regulatory requirements and internal quality standards.
• Stay current with client-specific guidelines, policies, and industry best practices.
• Promote consistency and accountability in quality adherence across teams.

About you

• Strong attention to detail and analytical skills.
• Customer-focused mindset with a commitment to delivering high-quality outcomes.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Passion for continuous improvement and operational excellence.
• Excellent communication and collaboration skill

Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.