FSE Manager

Hitachi Vantara Corporation; Vadodara; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Hitachi Energy is seeking a Field Service Project Manager to lead transformer service projects from initiation to closure, coordinating engineers, subcontractors, and customers. You will ensure safety, compliance, and timely delivery across sites and remote locations.

You will manage budgets, develop plans, and communicate effectively with stakeholders while traveling to client sites as required. A strong electrical engineering background and PMP-like credentials are highly valued.

Qualifications

• Bachelor's degree in electrical engineering or a related field.
• Strong technical expertise in Dissolved Gas Analysis (DGA) and transformer condition assessment, monitoring, or diagnostics.
• Independent use of digital and data insights to manage service performance, teams, customer outcomes, and improvement actions.
• Knowledge of transformer failure modes, insulation systems, and condition-based maintenance practices.
• Familiarity with IEEE, IEC, and CIGRE standards related to transformer diagnostics and monitoring.
• Strong analytical and problem-solving skills with the ability to translate data into recommendations.
• Excellent communication and collaboration in a global environment.
• Willingness to travel regularly to customer sites, factories, conferences, and technical meetings.
• Experience managing transformer services or heavy industrial equipment projects.
• Understanding of transformer technology, maintenance, and repair processes preferred.
• Ability to communicate effectively with customers, vendors, sales teams, and cross-functional project participants.
• PMP or equivalent project management certification is highly desirable.

Responsibilities

• Manage full lifecycle of transformer service projects from initiation to closure.
• Develop project plans including scope, timelines, resources, and budgets.
• Coordinate engineers, technicians, subcontractors, and third-party contractors.
• Serve as primary customer contact, manage expectations and communication.
• Identify, assess, and mitigate project risks with contingency plans.
• Monitor KPI progress and provide regular updates to management.
• Oversee project budgets and cost-effective delivery.
• Ensure compliance with external/internal regulations and Hitachi standards.
• Provide on-site and remote technical support for installation, commissioning, and maintenance.

Skills

Project management

Customer support

Safety compliance

Cross-functional leadership

Willingness to travel

Education

Bachelor's degree in electrical engineering

Tools

SAP

PMP certification

MS Office

Job description

Job Description:

Field Service Project Manager:

• Invoicing to customer POs, payment documents, payment follow up & receipts etc. for ETC projects & supervision invoices, time sheets, counting, clubbing, totaling etc.

• To arrange POs to vendors, their payments, Re-conciliation, ensure to follow, compliance & Hitachi process. Offers, comparison, finalization process etc

• Arrange safety equipment to site & site support for following safety without any deviation at site. Safety documentation, regular reports, audits facing etc. Audit related works like records keeping, adding, audit compliances & improvements.

• ISO Audit & documentation, timely keeping all the ISO records. Audit points compliance etc. GPG Audit requirements, updates and records maintaining, audit point compliance etc. HUB/Global safety audit points maintenance, audit compliance points circulation to all team & follow up regularly within service engineers’ team.

• Vendors ARC renewal, adding new vendors, CCQQ, finalization with SCM etc.

• SAP/Reiwa related works in after sales & services. Site visit for safety & contractor compliance point of view improvements & ensure all safety & compliance fully followed at sites.

• Safety training details are maintained for all engineers like PICW, Confined space, First AID and keeping records, tracking, push if any to ensure all are timely trained/certified. Support service engineers for their requirements in PPE/stationary/ logos etc. ABRA, Night permission approvals etc.

• Welfare programmes, events for service engineers like SERVICE MEETS, Awards, sending Hitachi welfare items to them etc. Hitachi T-shirts, safety shoes etc.

• Techno Commercial skills are required. Multi-tasking and prompt actions, ready to work on odd hours considering site emergencies/support required remotely/from office etc.

• Site visit regularly to review site safety, storage and overall audit. Updating & keeping all service records of technical site data, office documents etc.

• Provide on-site and remote technical support for transformer installation, commissioning, and routine maintenance activities, identify technical issues, and conduct analysis to determine effective solutions across different service categories.

• Ensure all required accident prevention measures are followed and comply with guidelines for working on energized system components.

• Monitor and enforce compliance with safety standards and industry-accepted practices.

• Build and maintain strong customer relationships by understanding customer requirements and providing specialized technical support and solutions.

• Recommend immediate and future service requirements to customers and provide relevant feedback to the Service Sales team.

• Act as the OEM representative during customer interactions, ensuring all necessary tools, equipment, and spare parts are prepared and the scope of work is clearly understood before service execution.

• Verify that all required job documentation is available and participate in site briefings with the Service Manager, Head of Department, or Supervisor regarding expected site conditions and work requirements.
• Prepare accurate service reports, timesheets, and delivery notes, ensuring customer approval and sign-off where required.

• Serve as the voice of the customer by communicating feedback and field observations to internal engineering and quality teams.

• Support the planning, execution, and delivery of transformer maintenance site activities.

• Effectively coordinate with internal teams, feeder factories, service departments, customers, and subcontractors to ensure successful project execution.

• Demonstrate leadership, collaboration, and a team-oriented approach while maintaining a high level of self-discipline, quality, and accuracy in all deliverables.

• Update installed base records to reflect modifications and changes implemented at customer sites.

• Develop long-term customer relationships by understanding customer requirements and applicable regulations, responding promptly to issues, and leveraging in-depth technical knowledge to promote product lifecycle management solutions.

• Ensure compliance with quality assurance requirements at power plant and substation sites and support continuous improvement initiatives.

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

• Manage the full lifecycle of transformer service projects from initiation through closure.

• Develop project plans, including scope, timelines, resource allocation, and budgets.

• Coordinate cross-functional teams, including engineers, technicians, subcontractors, and third-party contractors.

• Serve as the primary point of contact for customers, maintaining communication and managing expectations throughout project execution.

• Identify, assess, and mitigate project risks and issues while developing contingency plans.

• Monitor project progress, track KPIs, and provide regular updates to management.

• Manage project budgets, approve expenditures, and support cost-effective project delivery.

• Support post-project reviews and continuous improvement of project management processes and tools within the Services Division.

• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines

Your Background

• Bachelor's degree in electrical engineering or a related field.
• Strong technical expertise in Dissolved Gas Analysis (DGA) and transformer condition assessment, transformer testing, asset management, monitoring, or diagnostics.
• Independent use of digital and data insights to manage service performance, teams, customer outcomes, and improvement actions.
• Knowledge of transformer failure modes, insulation systems, and condition-based maintenance practices.
• Familiarity with industry standards such as IEEE, IEC, and CIGRE related to transformer diagnostics and monitoring.
• Strong analytical and problem-solving skills with the ability to translate data into meaningful recommendations.
• Excellent communication skills and ability to collaborate in a global, multidisciplinary environment.
• Willingness to travel regularly to customer sites, factories, conferences, and technical meetings.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines.
• Experience managing transformer services or heavy industrial equipment projects.

• Understanding of transformer technology, maintenance, and repair processes preferred.

• Ability to communicate effectively with customers, vendors, sales teams, and cross-functional project participants.

• PMP or equivalent project management certification is highly desirable.

Accessibility and reasonable accommodation

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.