Field Service Engineering Experienced Professional

Hitachi Vantara Corporation; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Hitachi Energy is seeking an experienced HVDC/HVAC service engineer to support installed HVDC systems across sites in India. You will act as the primary customer interface, handle troubleshooting, and coordinate maintenance activities with internal teams and vendors.

The role requires 5+ years of related experience, strong English skills, and willingness to travel internationally. You will review technical documents, support LTSA, and contribute to warranty management while upholding safety and

Qualifications

• Diploma or bachelor’s degree in electrical engineering or related discipline.
• HVDC, substation systems, control & protection, or power system maintenance training is a plus.
• 5+ years in HVDC/HVAC systems, substations, or power transmission.
• Hands-on troubleshooting and maintenance in utility or industrial environments.
• Experience in customer-facing service roles and coordinating technical support.
• Willingness to travel and work in demanding environments.
• Fluent English, both spoken and written.

Responsibilities

• Serve as the primary customer interface for the HVDC installed base and maintain relationships.
• Perform troubleshooting and restoration activities for HVDC systems during failures.
• Execute preventive and corrective maintenance for HVDC and HVAC equipment.
• Monitor HVDC assets using Asset Management tools and inventory control.
• Coordinate with teams, customers, vendors and OEMs to meet warranty and service needs.
• Manage replacement, installation, and commissioning of failed HVDC/HVAC equipment.
• Provide reports and technical inputs to Service Project Managers on warranty/LTSA.
• Prepare site documentation including MOM and service reports.
• Review drawings and protection schemes to support maintenance and fault resolution.
• Participate in outage management, fault investigations, and root cause analysis.
• Communicate with technical support teams during critical events.
• Travel domestically and internationally to support sites and projects.

Skills

English proficiency

Customer-facing

Troubleshooting

Maintenance

Education

Diploma or bachelor’s degree in electrical engineering

HVDC/substation systems training

Tools

Asset Management tools

Job description

Job Description

The Opportunity

Hitachi Energy Grid Integration (HVDC) offers an exciting opportunity to work with advanced High Voltage Direct Current (HVDC) and High Voltage Alternating Current (HVAC) technologies. You will be part of the Services team, supporting the installed base of HVDC systems by ensuring reliable operation, maintenance, troubleshooting, customer satisfaction while contributing to the long-term performance and availability of critical power infrastructure.

How You'll Make an Impact

• Demonstrate a strong commitment to Health, Safety, and Environmental (HSE) standards, policies, and guidelines.
• Serve as the primary customer interface for the HVDC installed base and maintain strong customer relationships.
• Perform troubleshooting and restoration activities for HVDC systems and equipment during failures or outages, in coordination with technical experts.
• Execute preventive and corrective maintenance activities for HVDC and HVAC equipment.
• Monitor installed HVDC assets using Asset Management tools, including performance monitoring and inventory control.
• Coordinate with internal teams, customers, vendors, and OEMs to ensure fulfillment of warranty obligations and service requirements.
• Manage replacement, installation, and commissioning activities related to failed HVDC/HVAC equipment.
• Support Service Project Managers by providing reports, technical inputs, and updates related to warranty, reliability, availability, and Long-Term Service Agreements (LTSA).
• Prepare and maintain site documentation, including Minutes of Meeting (MOM), and service reports.
• Review technical drawings, engineering documents, protection schemes, and operating procedures to support maintenance and fault resolution.
• Participate in outage management, fault investigations, emergency response activities, and root cause analysis.
• Ensure timely communication and coordination with technical support teams during critical service events.
• Travel domestically and internationally to support customer sites and project requirements.
• Uphold Hitachi Energy's core values of safety, integrity, teamwork, and customer focus.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your Background

Education & Experience

• Diploma or bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline.
• Additional certifications or training in HVDC, substation systems, control & protection, or power system maintenance will be considered an advantage.

• 5 Years of experience in HVDC/HVAC systems, substations, power transmission, grid integration, or power system maintenance.
• Hands-on experience in troubleshooting, maintenance, and operation of electrical equipment in utility, transmission, or industrial environments.
• Experience in customer-facing service roles and managing technical support activities.
• Exposure to outage management, fault diagnosis, equipment replacement, and commissioning activities.
• Experience working with warranty management, LTSA contracts, reliability, and availability monitoring is preferred.
• Willingness to travel extensively and work in demanding operational environments.
• Proficiency in both spoken & written English language is required.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.