Front Office Manager

InterContinental Hotels Group; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Crowne Plaza New Delhi Mayur Vihar Noida, part of the Crowne Plaza Hotels & Resorts brand, is seeking a Front Office Manager to lead and develop the front office team across registrations, reservations, porter and concierge services.

You will engage with guests to build relations, handle complaints, and drive revenue through walk-ins and up-selling while ensuring top-notch service and a warm welcome. A hotel management degree plus 3 years of experience are required.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English. Other languages preferred

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms

Skills

English fluency

Front office management

Customer service

Education

Bachelor's degree in Hotel Management/Business Administration

Job description

# Front Office Manager**Hotel Brand:** Crowne Plaza Hotels & Resorts **Location:** India, New Delhi**Hotel:** CP - New Delhi Mayur Vihar Noida (DELDD), 13 B Mayur Vihar, District Centre,, 110091**Job number:** 169357* **Share:**Apply#### Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.A little taste of your day-to-day:Every day is different, but you’ll mostly be:● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes● Engaging with guests to build personal relationships and remedy any complaints● Conducting regular front office inspections to ensure we’re making the right first impression● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk● Training team members on PBX procedures and taking the lead during an emergency or crisis● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.What We need from you:● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration● 3 years of Front Office/Guest Service experience including management experience● Must speak fluent English● Other languages preferredWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you’ll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.