Front Office Manager

AccorHotel; Mumbai; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A renowned hospitality brand in Mumbai is seeking a Front Office Manager to lead the front office team and ensure exceptional guest experiences. You will oversee daily operations, manage guest interactions, and work closely with other departments to provide seamless service. Ideal candidates have prior experience in a luxury hotel and excellent leadership skills. The position offers competitive salary and opportunities for professional growth.

Benefits

Great healthcare

Competitive salary

Learning opportunities

Qualifications

• Previous experience as a Front Office Manager or similar supervisory role in a luxury hotel.
• Confident decision-maker, calm in fast-paced situations.
• Flexible with working hours, including weekends and holidays.

Responsibilities

• Lead the Front Office team, guiding and supporting colleagues.
• Ensure smooth daily operations of the front desk.
• Act as the primary point of contact for guest concerns.

Skills

Strong leadership and interpersonal skills

Problem-solving capabilities

Excellent organizational skills

Fluent in English

Tools

Opera PMS

Job description

Company Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in India.

Job Description

At Roswyn, A Morgans Originals Hotel, our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals, ensuring smooth daily operations while delivering personalized, memorable service that reflects the Morgans Originals spirit.

This role is hands-on, people-focused, and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence.

What you’ll do...

• Lead the Front Office team by example—be visible, approachable, and proactive in guiding and supporting your colleagues.
• Oversee all front desk operations including check-ins, check-outs, room allocations, and VIP guest handling.
• Ensure every guest interaction is warm, authentic, and memorable, reflecting the Morgans Originals spirit.
• Act as the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity.
• Collaborate closely with F&B, Housekeeping, and other departments to ensure seamless coordination and service delivery.
• Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards.
• Monitor guest feedback, escalate trends, and work with the team to continuously elevate the experience.
• Assist with recruitment, training, coaching, and motivating the Front Office team.
• Oversee operational reports, handovers, and internal communications, ensuring accuracy and timeliness.
• Support safety, security, and emergency protocols within the Front Office during shifts.

Qualifications

What we’re looking for…

• Previous experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role in a luxury or lifestyle hotel.
• A natural host who loves connecting with people, solving problems, and creating special moments.
• Strong leadership and interpersonal skills, with the ability to bring out the best in your team.
• Confident decision-maker, calm and composed in fast-paced or challenging situations.
• Excellent organizational skills and strong attention to detail.
• Fluent in English; additional languages (especially Hindi or regional languages) are a plus.
• Knowledge of hotel systems (Opera PMS preferred) and good computer literacy.
• Flexible with working hours, including evenings, weekends, and holidays.
• Embodies the Morgans Originals spirit: creative, bold, approachable, and always looking to do things a little differently.

Additional Information

What’s in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture